Comfort Inn Santa Cruz

Very Good
Traveller Type: family with young children

Good
Traveller Type: family with young children
  : There was a pool and hot tub!Free hot breakfast with lots of varietyClose to get off and on freeway

Very Good
Traveller Type: family with young children

Wonderful
Traveller Type: family with young children
  : Clean room. Friendly staff who even helped jump start our car early morning when it wouldn’t start. Nice breakfast. Good location. Will stay here again. Thank you.

Wonderful
Traveller Type: family with young children
  : I like how we get breakfast every morning...
  : I didn't like when we drag out ice chest <

Good
Traveller Type: young couple

Good
Traveller Type: family with young children
  : Convenient to downtown. Free breakfast.
  : Loud upstairs neighbors. Soda machine took my $2

Poor
Traveller Type: family with young children
  : It was pretty clean. And my children enjoyed their hot breakfast.
  : The location is extremely dangerous and scary. The cops are around constantly, sirens going off and people screaming. Homeless people with drug problems and mental illnesses roam around the motel all night long. The parking situation is really bad. If you can even find a place to park, you can hardly fit your car in the parking spaces. The management and the staff were not welcoming, helpful, or friendly. For example, I was given the wrong room. I was traveling with three teenagers and was expecting a suite. Instead, I was given a standard double queen room. And although I was staying for three days and four nights, the management did not even try to rectify the situation, nor even apologize about giving us the wrong room. In fact, the staff treated me like an idiot and as if it was my fault. And although the room was clean, the beds were like sleeping on springs (I’ve stayed in plenty of motel 6s that were more comfortable), and the pillows they give you are the size of throw pillows for couches. Also, do not be misled by the beautiful pictures of the pool and hot tub. The pool is extremely small and the hot tub did not work the entire time we were there. Do not wash your clothes in the washing machine, because it smells like stinky socks and mildew. And to top it all off, they promised that they would only hold onto $37 of my vacation money as a deposit, when in fact, they held almost $80, so I was not able to spend that money on my vacation. This is not what I expected from a Comfort Inn. It was definitely not comfortable. It was a nightmare, and I will never stay there again.

Very Good
Traveller Type: family with young children

Very Good
Traveller Type: with friends
  : Breakfast in the morning was really good. The office staff were friendly and helpful. The beds were comfortable.
  : Trash in the parking lot, parking spaces were very narrow. I had to park away from our room. The property was on a little connecting road that wasn’t convenient to access. The room was gloomy and small.