AluaSoul Ibiza - Adults only

Wonderful
Traveller Type: Traveling as Couple

Good
Traveller Type: Traveling as Couple
  : The staff are definitiely this hotel's best asset. Nearly all staff from reception to restaurant to bar were very friendly and smiley and did their best to make our stay as enjoyable as possible. No shortage of places to sit in all areas. We had a seaview suite and loved the sunbeds on the balcony. Beds very comfortable
  : Food in this hotel is not good and if food is of high importance we cannot recommend. Salads which I usually enjoy on holiday are limited with only cheap ingredients ie lettuce, tomatoes, carrot, sweetcorn, some mixed pasta but rarely prawns, salmon, avocado. Hot dishes again were fewer than other hotels we have been to of this level. Basic and lacking flavour and not great to put together, in general disjointed. If you like chips and pizza it's a thumbs up. Deserts fairly standard for spanish hotels. although cheese was not good quality and a good manchego and blue cheese would have been much appreciated together with grapes. Breakfast was better and freshly made omelettes were a nice addition. We had good communication with the hotel guest experience manager, Jasmin, who was charming and very helpful and after various complaints and discussions things did improve, however we were only there for 4 days and if it had been more we would have had to eat out regularly as just not good enough as far as we were concerned.

Very Good
Traveller Type: Traveling as Couple
  : The hotel is great overall. The swimming pool area is exceptionally good, with lots of sun loungers to cater for all the guests. Pool bar and staff were great too. Excellent music by the pool with DJ. Breakfast was OK, decent selection, but not the best I have had. Could be extended to 11am rather than only 10.30am.
  : On our last day we were abruptly woken at 8am by our door slamming shut. We firstly thought we had been burgled. We checked to see if we still had all our cash, cards etc. Then realised it must have been the cleaner entering without knocking. At roughly 9.30am we were again rudely woken to find the same thing happening again. No knocking, just our door being slammed open and shut. When we returned from breakfast and were packing our bags to vacate the room, again the cleaner entered our room without knocking. This time we saw her and she apologised and left.This is totally unacceptable and breach of our primacy. We had paid for the room until noon and no-one should enter the room until that time.The reception manager Jasmine did apologise profusely and offer us a free lunch in the buffet restaurant. Which was a nice gesture.The fact still remains, that we felt so violated and thought someone had been into our room and had stolen our belongings, while we were asleep. We woke up and had absolutely no idea what was going on, except hearing our door slam shut behind someone (being in a pits black room!) Not a nice way to wake up when you are on holiday. Maybe the cleaners are working too hard and can't get through the workload, with the little time they have for each room...I don't know! But a system must be put in place

Very Good
Traveller Type: Traveling as Couple

Good
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Solo Traveler

Poor
Traveller Type:
  : Just the pool area.
  : The food was very basic. Pancake was always cold. Juice was constantly diluted with water by themselves. Staff (Jacquene) at reception was extremely rude & unhelpful. Rooms were extremely plain. Nothing to look forward to.

Poor
Traveller Type: Traveling as Couple
  : Very little choice of food, the room AC was very loud and I told them on Tuesday and they changed my room on Thursday after complaining again and finally were told the hotel closes 12pm on Saturday leaving us out the hotel all day as our flights were at 10pm

Pleasant
Traveller Type: Traveling as Couple
  : Location. Edible straws. Staff member Carlos.
  : Moody, unprofessional, unenthusiastic and scruffy staff in most departments. Poor food, always the same. Cold food. Incorrect and inconsistent food allergen labels. Very poor gluten free options. Seagulls eating from outside tables in resteraunt regularly. Strange room layout. Very noisy surrounding and could hear everything.

Pleasant
Traveller Type: Traveling as Couple
  : There services was exceptional and abraham at the reception was jovial, unbiased and ready to assist, he has a good customers services relations