Gulf Place Caribbean 204 by Real Joy

Very Poor
Traveller Type: Family with Young Children
  : We had to cancel our trip because of the pandemic. Therefore, I am not able to give a review. But, I will on give a review based on the customer service. Customer Services were the absolute worst. Booking.com advise me to call the property owners. I did. The property owners, Real Joy Vacation finally answered my phone call a month later. I was able to reschedule my trip. However, I was overcharged $149.26. Mind you, this was taken care when I booked because I called Booking.com and spoke with a representative. I was told it was resolved. Only to find out after it wasnt. So, I called the owners at Real Joy Vacations again concerning the overcharged. I was told that they were not able to apply it back to the credit card I reserved the trip on but I will receive my refund. Guess what? I have yet to receive my $149.26 refund check. I spoke with Jessica from Real Joy Vacations twice concerning this issue. Of course, she apologized but it doesnt take almost 2 months to receive a refund, if she actually done what she stated she would do. Jessica, stated she would look into the matter and make sure the financial department put a rush on it.Also, I asked Jessica from Real Joy Vacations to inform Booking.com of my rescheduled trip for next year. As far as I can see, Booking.com does not show my new reservations pending. By the way, my trip has been paid in full since March 30th. What I will say, I am trying to give both sides (Real Joy Vacations & Booking.com) the benefit of a doubt due to the pandemic. But, I simply cant the way they have handled my reservations.

Very Good
Traveller Type: Family with Young Children
  : Proximity to the beach is wonderful. Heated pool and hot tub very nice. Condo is nicely decorated. In walking distance to 3 restaurants.
  : Balcony furniture needed cleaning. Floors needed cleaning as the bottoms of our feet were dirty from walking barefoot on the floors in the condo.