Boulders Resort & Spa Scottsdale Curio Collection by Hilton

Disappointing
Traveller Type: Traveling as Couple
  : I loved the location. It was really nice. Bed was comfortable.
  : Upon arrival, the front desk girl was not very nice and made us wait for our room. I went outside to tell the shuttle people and they responded with "Another room not ready". The first night we were there, our water was coming out brown from the faucets. Light bulbs were burned out and needed to be replaced. The hot water in our "Casita" would take a minimum of 20 mins to get slightly hot. One of the sinks were not draining and the tub drain never worked, even after being fixed. Luckily someone fixed the lights and the drain at the sink the first night. The patio furniture was broken and the luggage rack broke after placing luggage on it. I did not like the fact that I had to take a shuttle to get to my car/room every day. One night after coming home, I sat in the car for 10 mins waiting for a shuttle to come pick me up (Yes, I had gone by and alerted the shuttle people I needed a shuttle to my room). I ended up walking back to my room because I had picked up dinner and didn't want it to get any colder. Our first morning there, we ordered breakfast with "in room dining". A small Cranberry juice was $7.00 (the whole bill for breakfast with tip was $129.00) Food was $77.00, the rest were all fees. When I asked the manager about the prices and how high they were, she gave me a "It is what it is" type of attitude and said she hardly ate there because of the prices. I understand the extra charge but that's just price gauging. After the breakfast debacle, We went other places to eat. No microwaves in the room, one FIRE log per room.I am just glad we didn't have the rat problem that a lot of reviews had. Unfortunately, we did not read the reviews about it and would have never stayed here. I will never go back to The Boulders Resort. I thought for the "5 star resort" it would have been a better stay.

Very Good
Traveller Type: family with young children
  : The Casita was wonderful. The transport and drivers around the property were great! The spa and pool were fantastic! The food was very good! The service throughout the property was exceptional
  : Our massages were good though not exceptional. For the price, I expected a level up. The robes at the Casita were very worn.

Very Good
Traveller Type: young couple

Wonderful
Traveller Type: solo traveller

Very Good
Traveller Type: solo traveller
  : Location
  : Price

Good
Traveller Type: young couple
  : What an amazing property. Gorgeous spacious and the views second to none
  : We tried every restaurant and had issues at most. Menus incorrect, food cold and raw in one case. Food services really needs a shake up Not a good experience dinning breakfast lunch or dinner. Sent back food 3 times in 4 days

Poor
Traveller Type: young couple
  : The views were amazing. The staff was friendly and helpful. The setting in the boulders is always special.
  : The room was dated. The view off our patio was looking down on a roof with 2 old rusty AC units, not great! Bed was fine but the rest of the furniture was old. The door had to be busted open with a shoulder in it. Food prices were exorbitant. This is a Curio Brand for Hilton...should be like a JW Marriot brand...not the case with the room quality AT ALL! Very disappointed with the $$ spent even with a summer rate.

Wonderful
Traveller Type: young couple
  : All was excellent

Disappointing
Traveller Type: Traveling as Couple
  : The Resort and grounds were very nice. The room was very outdated and had many problems. Water leaks in the ceiling falling on the furniture, it would take 5 plus minutes to get hot water, room was not cleaned one day, cost benefit fell extremely short!!
  : The room was very outdated-many problems. Water leaks in the ceiling falling on the furniture, it would take 5 plus minutes to get hot water, room was not cleaned one day, and not cleaned well when it was cleaned. The cost benefit fell extremely short!!

Disappointing
Traveller Type: young couple
  : I loved the location. It was really nice. Bed was comfortable.
  : Upon arrival, the front desk girl was not very nice and made us wait for our room. I went outside to tell the shuttle people and they responded with "Another room not ready". The first night we were there, our water was coming out brown from the faucets. Light bulbs were burned out and needed to be replaced. The hot water in our "Casita" would take a minimum of 20 mins to get slightly hot. One of the sinks were not draining and the tub drain never worked, even after being fixed. Luckily someone fixed the lights and the drain at the sink the first night. The patio furniture was broken and the luggage rack broke after placing luggage on it. I did not like the fact that I had to take a shuttle to get to my car/room every day. One night after coming home, I sat in the car for 10 mins waiting for a shuttle to come pick me up (Yes, I had gone by and alerted the shuttle people I needed a shuttle to my room). I ended up walking back to my room because I had picked up dinner and didn't want it to get any colder. Our first morning there, we ordered breakfast with "in room dining". A small Cranberry juice was $7.00 (the whole bill for breakfast with tip was $129.00) Food was $77.00, the rest were all fees. When I asked the manager about the prices and how high they were, she gave me a "It is what it is" type of attitude and said she hardly ate there because of the prices. I understand the extra charge but that's just price gauging. After the breakfast debacle, We went other places to eat. No microwaves in the room, one FIRE log per room.I am just glad we didn't have the rat problem that a lot of reviews had. Unfortunately, we did not read the reviews about it and would have never stayed here. I will never go back to The Boulders Resort. I thought for the "5 star resort" it would have been a better stay.