TH Sestriere | Villaggio Olimpico

Very Good
Traveller Type: Family with Young Children
  : Location was great, nice room, very clean and well priced. We were able to charge our car overnight for no extra cost.
  : No tea or coffee facilities in the room.

Disappointing
Traveller Type: Traveling as Couple
  : The food was good and the location was right next to the slopes. The bedrooms were large and clean.
  : This is not a 4* hotel by far. Don't expect any luxury or comfort that a 4* hotel usually offers. The staff is rude, the bedrooms have all sort of things broken: holes in doors, scratches on the wall, random broken stuff like pieces of wood from the doors, electrical outlets falling off... the hotel corridors are crazy cold, you have to wear an outdoor jacket to go from your bedroom to the breakfast and dinner restaurant. The floor of the bedrooms are cold, so bring your own slippers. The pool and spa are upon booking and they were always full or the app to book didn't work, so we couldn't enjoy any of those facilities. The ski lockers are super weird and don't work very well for snowboards, so we left ours in our bedroom. Overall it is a 3* hotel experience, saved by the food, location and daily cleaning of the bedrooms.

Wonderful
Traveller Type:

Good
Traveller Type: Traveling as Couple

Poor
Traveller Type: Family with Young Children
  : The location was good.
  : The room had the following problems which were all raised with the hotel but nothing was done:- Peeling paint in second bathroom- Tiles chipped in other bathroom- Door handle rings coming off- Dangerous electric socket on second bedroom (literally hanging off the wall with expose wiring)- Noisy beds, the springs creaked every time you moved.- Cutlery and china ware was a bear minimum. Mostly chipped/not matching- No wine glasses- No kettle- No wi-fi in the room, although this was mentioned after booking- No satelite TV choices - netflix, amazon or even BBC world new- Very noisy fridge that kept us awake all night- Noisy heating system- Second bedroom had a sliding door, which was noisy to use, but had a massive gap above it so it only acted as a partition not a door- Missing cushions on sofaWe were also misinformed by reception staff about car parking, and made to pay 70 euros to park in the garage, when we could have parked outside for free.We complained above this to reception, and asked to move rooms. But were ignored. Even when we asked for a kettle, we were told it did not come with our level of room, but it does say you get a a kettle in your description.Use of the swimming pool was extra, which you failed to obviously disclose. You also needed to have special footware, swimming hat and the right swimsuit to use it, which we were not informed off before booking. So this facility that we wanted to use, we could not as it was ridiculously expensive to buy all these things from the pool for one swim.There was no shop in the hotel. The ski hire shop was not open at convenient times, so we used a competitor in the villageOn the second to last day the power actually blew out in the room, probably from the noisy/bad electrics, so we actually could not access the room at all. This is when the hotel changed our room, just for the last night.

Good
Traveller Type: Solo Traveler

Pleasant
Traveller Type: Family with Young Children
  : Room dimension
  : No Wi-Fi, tv broken, personnel not helpful