Sleep Inn & Suites Shepherdsville Louisville South

Pleasant
Traveller Type:
  : HAVE STAYED THERE MANY TIMES. VERY CLOSE TO MY BUSINESS MEETINGS.
  : COULD NOT GET WIFI TO WORK, WAS TOLD THERE WAS SOMETHING WRONG WITH MY COMPUTER. FUNNY IT WORKED THE NEXT DAY AT THE MEETING.

Poor
Traveller Type: young couple
  : This property is being renovated and I didn't know this when I booked. The name of the hotel is not Sleep Inn and this made difficult to locate. The lobby was a mess and only grab and go breakfast. The fourth and third floors were completed and our room was new and clean. Booking rooms should only be made after all renovating is complete

Fair
Traveller Type: young couple
  : Hotel. Under construction alot of sand. No clocks no ice machines. Very disappointed.
  : Ok I would have know it was under construction we would have picked different place. No free breakfast only bagels. We should of been Informed oncontrusruib

Good
Traveller Type: family with young children

Wonderful
Traveller Type: review category business travellers

Pleasant
Traveller Type: family with young children
  : Breakfast options extremely limited

Fair
Traveller Type: family with young children
  : Everything seemed fresh and new
  : The receptionist who checked us in during the evening was very pleasant and helpful. But the lady who worked at the front desk in the morning named Kelsey was extremely rude. She was yelling to my family and I about how she just stocked all of the breakfast supplies and how they shouldn’t have ran out already. That wasn’t our problem or our fault. But she certainly raised her voice and there was no need for that. She was very rude and crass and try to make us feel ashamed. Maybe she assumed we took them. In my opinion she should never be allowed to work Customer Service. She doesn’t have the patience and skills with people. She seem to have a short fuse. Also she didn’t have a name badge, rather just a gray sweatshirt on which could not identify her as working for your hotel. The young gal working the food counter did have a name badge and was pleasant. Kelsey, however seemed to change the whole mood of the entire hotel and its guests. Sad to see.

Pleasant
Traveller Type: family with young children
  : Amazing staff
  : Pool was closed due to renovation but nowhere did it say on here it was closed, also wasn’t notified when they called to confirm my reservation. Staff were extremely nice, professional, and laid back as can be!

Very Good
Traveller Type: review category business travellers
  : Went to breakfast at 915. Only bagels and toast. Not everyone is up and out by 9am

Very Good
Traveller Type: group
  : Space to gather.
  : Price, breakfast. No hot food. Last time we stayed they had pancakes, waffles and more this time there were only Bagels, muffins and yogurt and a bowl of grapes. Kids remember hot cookies being offered in the lobby last year but, not this year.