Hotel Smart

Wonderful
Traveller Type: Family with Young Children
  : Front desk lady went above and beyond to have our room ready for a very early check-in, which made our day after an overnight train trip so much more relaxed. Overall staff were always friendly and helpful.

Wonderful
Traveller Type: Traveling as Couple
  : Fabulous location. Love the balcony. Great restaurant, dinner of salmon with asparagus, and chicken schnitzel were perfectly prepared.
  : Parking is tight.I didn't like that we only stayed one night, wish it had been longer.

Wonderful
Traveller Type: Traveling as Couple
  : The location and room
  : Not enough plugs

Very Good
Traveller Type: Family with Young Children

Good
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Business Traveler

Very Good
Traveller Type: Traveling as Couple
  : The room itself was nothing extraordinary, but we very much enjoyed the balcony (we were on the 3rd floor) overlooking the trees and mountains in the distance Very peaceful and relaxing
  : Its a lot of steps up from the city centre

Very Good
Traveller Type: Traveling as Couple

Very Good
Traveller Type:
  : The hotel is ok value for the money, it's clean, the rooms are ok. The beds were comfy, the bathroom products were from Rituals, there's a nice balcony and some rooms have nice views. There is a very nice terrace with trees and a river nearby, the personnel is friendly. We got our room ready a bit sooner than the official checkin time, which was nice. The hotel overall looks good, is pretty modern, the restaurant has some very cool antiques on display. It's a decent stay, but it wasn't extraordinary, not sure I would book it again, to be honest I expected more, based on other reviews and from the photos i saw of it.
  : The pillows were extremely uncomfortable, we had a triple room but only 2 bathrobes, the shower worked well the first day but on the second day, when trying to switch to the rain shower head, water started bursting from all 3 water options, regardless of the setting. The hair drier is very bad, it worked for 1 minute and then you had to let it cool for 10, it had little blow power, so these things would really need to be fixed, they're not suitable for a 4* hotel. Our room was on the kitchen side and it was kind of smelly and noisy. Also, at some point the cleaning lady just bursted into our room, no knock, and even though it was pretty obvious we had already checked in, she kept rambling about some sheets and was pretty close to actually searching the room for them, instead of apologizing and moving along to other rooms. The breakfast options and food quality were not 4*, there were not many options and the food was not great, the coffee was not great, nothing impressive, nothing fancy. The parking lots are a lot less than the number of rooms and you just have to park on the street. Board games, sauna and gym were available as paid services and I think these should be included in the room price and offered as free services, because it's not a nice image for a 4* hotel, but that's just my opinion.