Casa da Pendoa

Very Good
Traveller Type: Family with Young Children
  : Excellent stay, comfortable, very clean, and close to the center of town (1 min. walk).
  : Parking was a little difficult

Very Good
Traveller Type: Family with Young Children
  : Great location, spacious apartment, port and cakes in the common area was a nice touch
  : Communication - The driving instructions to drop off bags were impossible to follow so we had to park and walk with them. The parking suggestion was very unhelpful as we could only park for 4 hours at a time before needing to return to pay again. Directions to the more convenient, longer term parking would have been much more useful.

Very Good
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Traveling as Couple
  : This apartment was in a fantastic location, we could walk to everywhere. It was clean and comfortable and great value for money.
  : We were on the top floor, so they were a lot of stairs which could be a problem to some people.

Good
Traveller Type:
  : Beakfast was not included. Drivers were reluctant to bring us right up to the hotel instead they stopped on the Main Street and we had to drag our luggage all the way on cobble stone.
  : Just the inconvenience of having to carry our luggage about 75 meters on arrival to your hotel. Should have better access and directions.

Wonderful
Traveller Type: Traveling as Couple
  : Room was great, property is about a 2 minute walk to the main square. There is luggage storage available to the property, this was very helpful. Room was spacious and comfortable, more than we were expecting!

Fair
Traveller Type: Business Traveler
  : Large room, large comfortable bed, centrally located.
  : Construction was happening directly outside my unit. I am understanding of normal construction noise as it is a part of life and cannot always be foreseen. However the construction that was taking place involved using a jackhammer to remove siding from the adjacent building. The noise of the jackhammer went from roughly 8am to 6pm. This was horrendous, I couldn't take work calls, rest or enjoy my stay at all. Directions were unclear and the design of Sintra's road systems do not allow for backtracking. Ultimately had to drive around the city 2x attempting to follow the imprecise directions given by the property. Never actually was able to access the property via their instructions, however I found a back way where I was able to unload my luggage 500 metres away and make several trips. Then proceeded to the parking area suggested by the property - again instructions were unclear and causes significant confusion over exactly where, how long, free/paid the parking was. Additionally I specifically booked at this location for laundry facilities - which ultimately didn't exist? There was no washing machine in my unit, and I couldn't find any information on laundry facilities in the properties welcome literature. I did look around the entry way of the building to see if there was any signage or further information and ultimately never found any.

Fair
Traveller Type: Solo Traveler
  : the location was ok, the large towels and coffee maker were a plus.
  : Because there is no one in reception, you must rely on internet access to obtain the codes for the gates and room. In my case, I printed these out prior to arrival, but the person in the room before me failed to vacate - I walked in on someone. The emails sent by the "host" are a continual chain, where you are left sifting to the bottom to find the latest response. As my original room was occupied when I arrived, I had to locate an email advising me as to what was happening. I found that my room had changed, This would have been acceptable, however when I returned the next day, I could not enter this new room. The "host" had again relocated me, now to my original room - luckily, I still had 1% power on my cellular phone or I would not have figured this out and again had to go through all of the emails to reach this information. This caused a great deal of stress and anxiety for me after a long day of enjoying Sintra. I was not pleased that someone had taken all of my belongings and moved them without my prior consent. Although there is a phone in the building, it does not connect to anyone, There should be a better way to contact people in the event that there is an issue with the reservation - not all cellular phones will work in Sintra. Even just providing notice on the door would have been helpful, but there should be a person onsite for these instances. Because of this event, I cannot recommend this property.