Smart Apartments - With Free Secured Parking

Very Good
Traveller Type: Family with Young Children
  : Everything is quite new, the house is completely equipped. Parking underground
  : The isolation from the noise of the street is not really good, you can listen everything . There wasnt coffee machine.

Wonderful
Traveller Type:

Very Poor
Traveller Type: Family with Young Children
  : Good location.
  : We were promised free secure parking. It was actually written into the header of the confirming email! The landlord reneged on this, even though I asked him before traveling what the arrangements were. When I challenged him, he said I should pay and display car parking and that he would refund the costs. I gave him my bank details but he obviously 'forgot' about that. The same way he forgot to mention the building was shrouded in scaffolding and that we would have builders tramping past our window from 8 am in the morning. The flat had had only a skim of a clean, for example the bins were full of soiled menstrual items.

Very Good
Traveller Type: Traveling as Couple

Wonderful
Traveller Type:
  : location and clean

Wonderful
Traveller Type: Solo Traveler
  : The information provided about getting into the property is rather confusing and should be updated.

Good
Traveller Type: Family with Young Children
  : The place was well-prepared and everything was clean when we arrived. The location is also strategic and very near the city centre.
  : We had some minor trouble finding the exact building as Google map indicated a different location (opposite the right building). We also had to pay for the parking. The hot water for shower seems to have a limit in the morning.

Very Good
Traveller Type: Solo Traveler
  : Good location for me as I had an appointment in town, and appartmeent had everything i needed. Shop just around the corner for groceries etc.
  : Opposite a public car park so occasional noise and not a great view.. easy access with parking under. No free WiFi but I didn't need it.

Very Poor
Traveller Type: Traveling as Couple
  : Nil
  : The fact it was entirely under construction and impacted outside and inside utilisation of the property for any type of holiday

Very Poor
Traveller Type: Traveling as Couple
  : Absolutely nothing, it's a disaster !!
  : Everything - I made a booking with Smart Apartments which turned out to be not very smart at all. I had booked a weekend stay at Empress Heights, College Street, Southampton, SO14 3EJ from 13 May - 15 May, at a cost of 383. I was then offered an upgrade which I accepted but when we arrived, I was disgusted to find the apartment was located at a completely different address of Atlantic Mansions, Albert Road South, SO14 3FR. There were no cars on the street and it just looked like a complete dump. We are pensioners in our early 70s and we had hoped to walk around the area, go for a meal and then walk back again. We did not think it would be safe and I certainly wasnt happy taking my wife to such a place. While unloading the car, young people, students were entering and leaving the building and we realised the building is student rented accommodation. The lobby area was dingy, dirty and smelt damp and we decided this property was certainly not worth the cost of 192 per night that we had been charged. We were not prepared to stay in this place and we managed to find alternative accommodation elsewhere. I have asked for a refund but of course heard nothing from the people who call themselves Smart Apartments.