SpringHill Suites Detroit Southfield

Very Good
Traveller Type: Family with Young Children
  : My room was nice roomy and comfortable.
  : The pool was closed and that was the reason for the booking. I couldnt get a refund my kids were upset.

Fair
Traveller Type:
  : The location
  : The front desk clerk could have had a better attitude and we had trouble with our heat in the 1st room. The pool was over crowded. The hot tub I originally needed was nasty.

Fair
Traveller Type: Family with Young Children
  : the pool or hot tub didnt work this is why we chose this hotel. The breakfast was limited and the next day had a loud fire alarm for over 10 minutes

Pleasant
Traveller Type: Family with Young Children
  : The staff was very polite ! There was security onsite
  : There was a million children there so of course they were going to swim but the next morning when I thought I would beat them to the punch the pool looked like a hundred people took a bath

Good
Traveller Type: Business Traveler
  : Breakfast menu was good and Location was close to my company and so easier to travel.
  : Some improvements can be done as below. a) The lighting arrangement in the suites was quite dim. It was difficult to read/write in such dim light at times. pls think of improvement in this area. The lighting arrangement should be bright. b) Breakfast should have variety and include vegetable items (Vegan food). almost everyday, same menu was served in breakfast c) Ironing machine for clothes which was located in the room was not working properly (was not getting hot to iron out clothes) d) Coffee machine OFF-switch was not working properly. i had to manually, remove the power-plug from the socket to switch it off. e) Room cleaning used to happen only alternate days (where as expectation was daily cleaning)

Good
Traveller Type: Family with Young Children

Very Good
Traveller Type: Family with Young Children

Good
Traveller Type: Family with Young Children
  : The entire staff were extremely friendly and helpful.
  : Our bathroom was not very clean, hair around the floor, in the shower, and around the sink. The pool was too chilly.

Wonderful
Traveller Type: Traveling as Couple
  : The comfort of the room
  : That I was over charged for my room that I prepaid for and now I am still waiting for it to be corrected after calling several times to have them refund money o shouldnt have never been charged.

Disappointing
Traveller Type: Family with Young Children
  : The toilet I had in my room was not working properly. It kept overflowing so therefore we had to use the restroom in the lobby which was a big inconvenience. once I went to the service desk to talk about my issue they informed me Ill be receiving $100 off my room. I never received an reimbursement.