Residence Des Sources

Poor
Traveller Type: Traveling as Couple
  : Situated in de woods.
  : Upon arrival, we were reasonably happy with our ground floor rooms, as they are a bit dated and tired looking but OK for their price and very nicely situated in the woods. After a long day of traveling we were hoping to enjoy the quiet and get a good night sleep so we would be able to resume our journey safely.After an hour or so we all woke up from very loud music. There was no night clerk at the reception, the phones werent answered and even the web sites contact page didnt work, so we could not report what was happening, and so there was no one to help us. Finally we, and other guests went to investigate ourselves and we found out that the music originated from the 1001 Nights Suite, that is situated on a lower floor beneath the normal guest rooms, but is still a part of the Sources Residence.Unfortunately, the guests in the suite thought it would be fun to play very loud (and I mean really very loud) music until 3.30 in the morning. Even guests on the 2nd and 3th floor and across the courtyard could not sleep. We went to the suite several times during the night, to ask if they could turn down the music, but no one answered the door and in return they just turned it up!We were all just left to stay awake all night. The next morning several guests, including myself, reported what happened and filed complaints at the hotel desk. To our great and unpleasant surprise the clerk reacted angrily, and said she could not help us. She even did not appoligize for the inconvenience.When asked what we should do when there is a fire, there being no night clerk and the phones not being picked up, she said we should call the fire fighters.I am left stupified and horrified by this experience. I filed a written complaint to the hotel and I am waiting for their answer.Unnecessary to say we wont be returning.

Disappointing
Traveller Type: Traveling as Couple
  : The self check in card display did not work and there was nobody to answer th ephone,we waied over half hour in the evening trying to work out how to get in and luckily got some help from other travellers. No one checked on our voice mail the day after either. Very poor service.

Fair
Traveller Type: Traveling as Couple
  : very pretty environment
  : It felt very cramped and dated. For the price we paid we were disappointed. One of the two coffee mugs was chipped, Maybe time to buy some new, fresher crockery? Or better still. renovate the room?

Wonderful
Traveller Type: Traveling as Couple

Good
Traveller Type: Business Traveler
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Wonderful
Traveller Type: Traveling as Couple
  : Nice-sized balcony with table and chairs lookimg onto trees. Everything in kitchen and bathroom worked fine.. Easy to access keys in key drop. Very good price.
  : Parking and entrance not that obvious - the entrance is back from the road - but all fine in the end. We parked around the back.

Very Good
Traveller Type: Family with Young Children

Very Good
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Traveling as Couple
  : Great location. Nice and quiet with lovely forest area to walk through. Room was big and clean.
  : It was hot and there is no fan or air conditioning. But we left window open for breeze.

Good
Traveller Type: Business Traveler