Residence Inn Boston Tewksbury/Andover

Very Poor
Traveller Type: family with young children
  : Not one thing was nice about this place an absolute dump and ruined our trip.
  : Upon arriving the outside of the property was in disrepair. The wood on the outside was rotten, small trees growing off the gutters and off the balconies. There was lawn chairs sitting on balconies and trash everywhere . Screen doors were ripped off the patio entrances and just sitting to the side. I booked this 2 bedroom suite over 4 months ago for a special educational recognition conference for my daughter. Upon arrival we find out the pool and hot tub was shut down after paying a full rate and do discount was offered. We were never notified in advance by the property to have an opportunity to cancel and try to find another location. When I inquired about this she just stared at me and offered nothing. We paid over 1200.00 for 4 nights in an absolute dump. Upon entering the room it smelled of old food and body odor! The door frame to room 725 was busted and you could see the whole outside from the inside. The inside of the fridge was sticky and the microwave had food splattered all over it. There were fresh white stains all over the couch and we would not sit anywhere other than the beds. The walls were absolutely full of dirt and black and brown handprints everywhere. Bugs were also all over the room. There appeared to be mud and shit splattered all over the bathroom walls as well. The two sliding doors that close off the 2nd bedroom to the living room did not operate either. The carpets had not been cleaned and food debris were everywhere. Arriving at 8:00 at night in a town already booked up for a special conference we’re we’re stuck in this hell hole. A moment for my daughters academic achievement was ruined. I will be filling a formal complaint with Marriott and they should make a visit to this property and pull any affiliation with it. What an embarrassment to the Marriott family!

Good
Traveller Type: family with young children

Pleasant
Traveller Type: review category business travellers

Very Good
Traveller Type: family with young children
  : All the comforts of home on a miniature scale.
  : Bathtub had been repainted at some point and the paint is peeling.

Good
Traveller Type: young couple

Poor
Traveller Type: young couple
  : The room was dirty. It had food in the sink, we pulled the pull out couch out and food fell out. The toilet was leaking. I found tons of cobwebs when I pulled the curtain open. Food found in between the fridge and counter.

Poor
Traveller Type: family with young children
  : The Pool never work and I paid for that