Sequoia Motel

Wonderful
Traveller Type: young couple
  : The room and pool were lovely. Rocky the cat was very cute
  : The air con was very loud and close to the bed.

Very Good
Traveller Type: young couple

Disappointing
Traveller Type: group
  : The Sequoia Motel was small but comfortable. It had everything we needed. No frills, but the price reflected that. There was no microwave to heat up food, but there was a communal charcoal grill for cooking. No microwave is a bit weird, but it is what it is. At least there was a way to cook. The pool looked like it needed some attention. It seemed like it was getting a bit cloudy. The grounds were clean and well kept though, which is always a plus.
  : Ah yes. The service was terrible. Bear with me here as there's a story to tell. My girlfriend and I got into a car accident down the block on our way back to the motel. She had to be rushed to the emergency room via ambulance and had to be admitted.This was NO FAULT OF OUR OWN!!!I called the hotel a few days later and politely requested a refund for the two nights we couldn't use.Who I spoke to, who I presume was the motel owner, without hesitation said, "Sorry, I can't do that. Especially because of the holiday weekend." Sure, okay. It's not that you can't. It's that you didn't want to. Let's be honest here!"Especially because of the holiday weekend..." That stuck with me. Basically, she said "I'm not going to refund you because you paid the premium holiday rate, and I want your money."This is a family-owned business. At least, that's what it says on their website. Their refund policy isn't hidden behind pages of corporate legal jargon. She easily could have made an exception.Seriously!!! Your guests are in a traumatizing car accident that puts one of them in the hospital, and you can't offer them anything? Not even a credit for a future stay if you really couldn't offer a refund? They have been in business for 25 years and were fully booked during our stay. I doubt they are on the verge of bankruptcy and would have to close their doors over a $300-ish refund.Businesses generally work with their patrons to figure something out in the face of a true emergency. This business did not work with us at all. I found that appalling and disgusting. I booked a second hotel close to the hospital. I booked two nights since the doctors said there was no chance my girlfriend would be discharged the next day. We got super lucky, and she was! Which meant we didn't need that second night. Guess what. THAT HOTEL GAVE US A REFUND FOR THE UNUSED NIGHT!

Very Good
Traveller Type: family with young children

Wonderful
Traveller Type: young couple