Abbey Lawn Hotel

Disappointing
Traveller Type: Business Traveler
  : Location was good
  : After checking in, went out for dinner, upon arriving back at the hotel we were double checked who we were ! Really ! And really uncomfortable bed, absolutely no instructions for breakfast and after approaching a waitress for help, didnt really know what to say, then asked another member of staff, who informed me that 3 members haven't turned up and we would get breakfast at some point , no idea when. We just left ! Not great

Good
Traveller Type: Family with Young Children

Good
Traveller Type: Traveling as Couple
  : The hotel is just ten minutes walk from the center. The area is very quiet. Great bonus that there is a car park (although not big enough if every guest had a car).We were lucky to get a sea view room (which compensated all the cons) but I think the street view wouldnt be bad either.Staff was very friendly and helpful.The great bonus is an indoor pool.Cheap drinks in a bar and every day entertainment although more for a 60 plus.
  : Hotel is quite dated so if youre fussy about decor then its not for you. Apparently its under a new management and its slowly being renovated.Floor is super squeaky and you can hear people next room walking.As I mentioned there is a nice pool although the pool area is dated and untidy.The lobby, conservatory, terrace and bar are ok but they could benefit with some styling and more intimate lights (floor and table lamps) so they wouldnt look so empty (there is a great potential).Cleaning should also be improved as there was a lot of dust in my room, it doesnt take long to clean a couple of lamps, headboard and top of the wardrobe (I did it myself in one minute). Not to mention a shower, my husband lifted a cover from drainage and it was full with hair.About the food. Hotel offers breakfast and three course evening meal. Breakfast was ok, typical English or different egg variations. Unfortunately dinner was a disaster. Looks like the chef has no taste and doesnt use salt and other spices at all. There were a few dishes that I would be embarrassed to serve to the guests (leak and potato soup tasted like water after boiling potatoes without salt, cheesecake probably never seen a cheese). My husband always had a roast or fish and he said it was ok but without a gravy the meat wasnt really seasoned. Im vegetarian so my main dishes were a little more tasty only because they must have used a ready made curry and Chinese sauces, my lasagne wasnt as bad but there was no tomato sauce in it which is a basic ingredient in lasagne. Veggies in both my curry and noddles were very basic and actually more Mediterranean than Asian (they basically used the same veggies in lasagne, curry and stir fry). Honestly the chef or chefs have still lots to learn about cooking. For me it looks like they are stuck in a wrong job and have no passion for cooking at all.

Pleasant
Traveller Type: Family with Young Children
  : friendly staff , great location
  : breakfast was poor

Very Good
Traveller Type: Traveling as Couple

Fair
Traveller Type: Traveling as Couple
  : Free parking
  : Uncomfortable bedsCrowded room/ dated furniture/ poor decorAwful smell to the hotelNeeds a thorough quality referbPoor breakfast and cold when servedCold shower no hot waterPredominately occupied with senoir citizens on winter holiday breaks.

Disappointing
Traveller Type: Traveling as Couple
  : I would like to complain about my stay at Abbey lawn hotel The hotel itself was at an OK standard however one of the staff members was not On arrival I was waiting a long period of time before being seen once approached by the receptionist He said I assume you've paid gave us are key and rushed us on our way didn't explain anything to us I asked about breakfast as that was included he said I would have to come downstairs in the morning to get my table number Then continued blaming booking.com Then in the morning I waited outside reception for my table number For a long period of time again Then had to go and find a member of staff In which the manager was helping in the kitchen To then have to wait in the hallway in front of everybody for a table Then when coming out of the swimming pool I was approached by the original member of staff That I had spoken to He then went on to say that it was booking's fault We paid for dinner in which there was a surprise visit from santa Again he made us feel an inconvenience as he verbally said out loud Well your hair you might as well have one To my daughter in which that was a present And then top all of that off I spent most of the night reassuring my Daughter that she was going to be OK Because there was 2 gentlemen and a woman who came into our hotel room using a key saying that they had been allocated this bedroom In which the gentleman become quite aggressive verbally And told me I had to go and solve it My partner then went down to the receptionist he had said to him he did wonder why the key wasn't there Again going on to blaming booking Which is outrageous as booking is not who allocates the rooms I am completely disgusted with this receptionist behaviour I felt like I was a Inconvenience I did not feel welcome what so ever I hardly slept last night And I'm feeling quite emotional because of the situation with the people coming into the room in the night I hope something can be done about this

Good
Traveller Type: Traveling as Couple
  : Lovely old property that would have been beautiful when new. Furnishings a bit tired.Gave us a lovely ocean view though. Great to have on site parking.
  : Just a bit tired rooms but you get what you pay for.

Good
Traveller Type: Traveling as Couple
  : Everyone was very friendly, especially with our 5 year old daughter. We also enjoyed using the swimming pool in the evenings. The hotel was within walking distance of a beautiful coastline, and we could wake up every morning with some amazing scenery. Hotel also had some nice day trips on offer.
  : I do like a big breakfast, and the full English portion was a lot less than I'm used to. There isn't much on offer for children, in terms of breakfast variety so we did have to buy our own yoghurts (not an option on the set menu, or fruit either) and bnb's we've stayed at have gone above and beyond to cater for our daughter. Service was a little slow on a couple of days, and the breakfast times weren't made clear (we came down at 8:30 am on our final day, and breakfast was served at 8am). No WiFi in bedrooms, and we had to go into certain areas to get a signal, so struggled to keep a child entertained. Entertainment was good but does appeal to a much older clientele. Hotel does need updating, and with the thin flooring we could hear heavy snoring for 4 nights in a row, so our sleep wasn't the best.

Poor
Traveller Type: Traveling as Couple
  : The location was situated in a nice area but the hotel was disappointing