Crystal Hotel

Very Good
Traveller Type: Traveling as Couple
  : Location excellent Breakfast excellent A/C broken however staff accommodated with free breakfast, free water and fan.
  : No A/C broken.

Disappointing
Traveller Type: Traveling as Couple
  : Location
  : The air conditioner wasnt working, when we asked the staff to fix it or to get us a new room, they said it was a general malfunction of the entire hotel and gave us a fan. When they knew beforehand it was already broken and no heads up was given, we felt tricked

Very Good
Traveller Type: Traveling as Couple

Disappointing
Traveller Type:
  : location was good. bed was comfortable.
  : we were advised that the AC is broken before arriving and complimentary breakfast will be provided in return if we still decide to stay and yes we did. the wifi does not work anywhere else except in the lobby and we have told reception multiple times but nothing was done.

Wonderful
Traveller Type: Traveling as Couple
  : Everything you could need
  : Finding parking nearby was an issue

Disappointing
Traveller Type: Traveling as Couple
  : Just an average room, Nothing special. And all would be ok, but...
  : When we arrived there, the staff member told us that the AC doesn't work. You guys could call us in advance and let us know about it, so we could consider to come or no, you had my italian phone number and it was not a problem. But you decided "to play smart" and put us to the situation when it's just impossible to find the accomodation at that area. As 'bonus' they offered us breakfast for free. We didn't want to get breakfast and instead asked for partial refund for uncomfortobale condition(it was begginig of september which is hot for Sicily). The stuff member refused as an excuse she mentioned that money goes to booking, not to the hotel etc. Well, my husband works at the hospitality and knows exactly how it works. So we called to the booking.com and technical support said that partial refund is possible, they just have to iniciate from their side. After technical support from booking.com called to the hotel - and the problem was solved straight away. You shouldn't screw customers like that. The image and impression are nor equel to the amount of money which you tried to save refusing partial refund.

Good
Traveller Type:
  : Location and staff
  : Lack of air con and only being notified after booking

Very Good
Traveller Type: Business Traveler
  : room, breakfast and location are really good. The hotel is super easy to find and is right next to the train station. Although air conditioning was not working, they provided a ventilator which helped a lot.
  : unfortunately, air conditioning was not working during my visit.

Fair
Traveller Type:
  : The reception staff were friendly and helpful
  : The hotel was tired, needed refurbishment, particularly the shower

Very Good
Traveller Type: Traveling as Couple
  : Great, big room with enough space and light. Very good location, close to the historic center, but also to the port.