Hilton Garden Inn Troy

Very Good
Traveller Type: young couple

Very Good
Traveller Type: young couple

Very Good
Traveller Type: family with young children
  : Excellent service and food
  : No conditioner in shower

Wonderful
Traveller Type: family with young children
  : Parking was easy, staff was polite and helpful. The rooms are clean.
  : The bed wasn't the most comfortable

Very Good
Traveller Type: review category business travellers
  : It was clean and easily laid out. Kaylin the attendant at the main desk was wonderful to work with when I checked in. She relocated my room when the road noise prove to be way too disruptive.
  : The hotel is right on the highway. If your room is on the roadside, you’re going to hear road noise and pothole noise all night long.There was a secured door between the lobby and my room. That was hard to manage while handling suitcases, etc. There was no freezer space in the mini fridge provided in the room. I had items that needed to remain frozen. The hotel was unable to accommodate that neat. Other hotels along my travels have allowed me to keep my freezer items in the main kitchen freezer. The Hilton Garden would not allow that.For the price point, I would have expected other amenities provided. Water in the room was $2 per bottle. For a higher price per night, to up-charge a 10 cent bottle of water that much seems business profit greedy.

Very Poor
Traveller Type: family with young children
  : staff could not find our reservation so we had to leave
  : staff could not find our reservation so we had to leave

Very Good
Traveller Type: young couple

Good
Traveller Type: solo traveller
  : Did not offer breakfast.Staff was Superior!
  : No shampoo in the bottle dispenser, of course you find out when you are standing in the water.

Good
Traveller Type: family with young children

Wonderful
Traveller Type: solo traveller
  : .Everything was really nice. I really loved the breakfast buffet. And all of the staff was very welcoming and nice. From check-in to breakfast right to check-out. It was wonderful. Really.
  : There was really nothing that I disliked.