El Conquistador Tucson A Hilton Resort

Very Good
Traveller Type:
  : The room was anything super fancy like you would expect from an upscale resort. The property was nice though.

Disappointing
Traveller Type: Traveling as Couple
  : Room was spacious enough and clean
  : We were told at check in that the King room we reserved 4 months earlier was not available as there were 3 conferences and they used our room reservation for one of these groups. We were put in a casita with 2 queen rooms. Parking for this was far from the casita and up a fairly steep incline which was less than ideal. For the price we paid and the fact that we booked 4 MONTHS early, I would have thought our reservation would have been honored. If we had know that our $775.00 reservation (fee + Resort charges) would not been for what we booked, I would have looked elsewhere as there are plenty of nice places to stay in the area. I would suggest you let the guest know in advance when you can't honor a reservation and they can choose whether to be overcharged for something they did not book or provide a refund.

Good
Traveller Type: Traveling as Couple
  : The views of the Catalina mountains were spectacular from our room - we had a pool and mountain view. Rooms looked to be recently updated, and were clean and comfortable. Our room was very well insulated, so we did not hear the music or noise from the pool. The staff was very helpful. We had to switch rooms due to a "rattling" air conditioner, and they worked with us to find an equally nice room. Saltwater pools were clean and inviting. Several fabulous places close by to hike, but bring your boots, LOTS of water, hats, sunscreen, etc.
  : The small adult pool had no services, like water, food, drinks. I would had much rather swam there due to the loud music and activity of the main pool area. There was only 1 sun umbrella for all of the pool area. The sun chairs in the main pool area were a bit worn and threadbare, but it looked like they were "in the process" of bein replaced. The chairs on all of the balconies were old and worn, and EXTREMELY uncomfortable to sit in. If you have children, know that the little kids swim area is pretty small and can get crowded fast. The grounds needed to be attended to. There was so much garbage along the path from the main resort to the adult pool. (plastic bottles, wrappers, napkins, etc). It would take 1 person about 30 min each day to go along those 2 paths and pick up. Drinks were pretty expensive, and 2 of the bartenders at the pool had to "look up" simple drink recipes. Bicycle rental was to be used "on the grounds" only. We wanted to ride to breakfast about 1 mile away. Could not do it.

Very Good
Traveller Type: Traveling as Couple
  : Front desk staff provided great service and always smiling
  : Epozote dinner was nursing home bland The rice had zero flavor and the refried beans was missing ....beans

Very Good
Traveller Type: Traveling as Couple
  : Beautiful landscaping.. location etc..
  : All the inclines!! Lots of climbing .. nothing is flat.. lol

Poor
Traveller Type: Family with Young Children
  : Restaurants and pool area
  : Hotel staff were brutal.

Pleasant
Traveller Type: Business Traveler
  : Great bar area and food
  : The carpets in my room were very stained and the room smelled. Fortunately I was gone a lot for work

Very Poor
Traveller Type: Family with Young Children
  : Nothing!!!! roaches in my room, and some tile of black little Beatles all around the room, gross and for 400.00 the night, not doing it again
  : Everything, was awful

Fair
Traveller Type: Family with Young Children
  : Room was a good size, loved the pillows, the pool was nice
  : Valet was bad not great customer service, rush hour. Restroom in room was okay think it would have been cleaned better in the bath.

Very Good
Traveller Type:
  : Beautiful setting with access to some very nice hiking trails. Staff was friendly and helpful.
  : I had a massage at the connected spa and though the massage was relaxing, it was NOT a deep tissue massage as I had requested.