WoodSpring Suites Seattle Tukwila

Very Poor
Traveller Type: Traveling as Couple
  : I called woodspring suites to verify they had room availible on 04/13/24 The man said yes it was late and only one room left so I quickly jumped online and finished my reservation at 11:58 pm myself and my husband I am a Caucasian woman and my husband a black African American man were refused check in by the man I was speaking with at the property prior to my arrival he kept saying the payment didnt go through which was a lie I booked before midnight and had my confirmation and reciept after a long road trip all we wanted to do was get some rest the man was giving us the run around and had no reason not to let us stay at the property I booked the room in my name and my husband was there also with his credit card and Id also and we had our room paid for online with receipt and confirmation number and then another man came in who was Caucasian whom had also had a reservation online was not even asked for a debit card only Id and checked right in smoothly . Very very sad to have experienced this and not to mention after being refused and waiting

Disappointing
Traveller Type: Family with Young Children
  : Great location and friendly staff.
  : Did not feel safe coming and going to my car. It appeared that there are homeless people living in their cars in the parking lot. I had a car on each side of my car when I had to leave that caused concern for my safety.

Very Good
Traveller Type:

Poor
Traveller Type: Business Traveler
  : Blotching
  : Because my work truck was stolen from the parking lot and it was on camera but ur sucurity guy was folding clothes at the time and people came in and told him and no one got a hold of me not tell I was going to work then they told me

Poor
Traveller Type: Traveling as Couple
  : I like how welcoming some of your staff is.. I also enjoy some of your other guests they are nice.
  : I don't like the fact that my fiances vehicle was stolen out of your parking lot. And no one even attempted to inform us about the situation. He left to go to work on Monday and went outside and his work truck was gone. So that's how we found out. And also it didn't seem like anyone really cared about the whole thing. Like we went to address it with the GM and he acted like it wasn't his problem or concern. He just kept talking on the phone his personal phone to his significant other or whatever arguing with them on the phone. Just kinda blew us off like this incident wasn't a big deal. When it is a big deal. That was a company work truck not our personal vehicle. That was very upsetting to me and didn't sit well.