Piazza Castello Central Studio

Wonderful
Traveller Type: Traveling as Couple

Very Poor
Traveller Type: Family with Young Children
  : I don't recommend this property or any services from CleanBnB. Our experience in this apartment was a nightmare. After collecting the keys from the CleanBnB reception (about 1km away from the property) and upon arrival at the property, we were greeted by someone who introduced himself as the administrator of the condominium, and told that we will have a water supply issue during our stay and that we will only get water supply when the restaurants connected to the same condominium as the property opened their kitchen. We complained to the property owner about this inconvenience and were asked to wait for the next day to see if the problem persists. We complained again the next day and we were told that they would try to find us an alternative accommodation. Needless to say that they could not find us an alternative property and the property owner told us (in writing) that we will be "refunded 30% of the cost of the stay". We were asked to confirm if we accept or not. Having no alternative, we accepted this offer of 30% refund of the "cost of the stay". Needless to stay that the problem persisted after this agreement and in one of the days (after this agreement) we even had 24 hours with no water supply. Imagine the inconvenience of a family of 3 in 35 degrees Celsius not being able to shower or do personal needs. We had to revert to public convenience for daily needs. Any way the holiday was over and to our surprise we were give a 30% refund on our first 3 days only!!! even though the agreement was that the refund would be 30% of the cost of the stay. I repeatedly contacted the property owners and booking.com to get the promised refund. I am publishing the whole conversation here (as a photo) for everyone's information and to prove that the property owners cannot be trusted.BTW, the call center of booking.com is useless. They have no leverage on property owners.