Västerbacken Hotell & Konferens

Wonderful
Traveller Type: Family with Young Children
  : Quiet environment. A bit older building, former head office of some industrial company. Thus had lots of public relaxing places (play area for kids with play kitchen, games; lounges; play room for older kids/adults; TVs etc etc). Outside spaces also nice. The building also has kitchen and laudry room for guests. I think this would be great for larger group of friends, or people working in the area during the week/for a project (longer stay kind of hotel), or for moderate conference etc. Not for romantic holiday or visiting the city. Complimentary evening snack was very nice suprise! Breakfast was ok, porrige, mysli, breads, yoghurt, veggies, boiled eggs, cold cuts, cheese, coffee tea (juice machine was broken).
  : I wouldn't call this place necessarily a hotel, maybe a hostel as it has rooms that share bathrooms, but offer lounges, kitchenette etc. As this is older place, bathrooms are just that (old showers, plastic flooring and a hint of moldy smell). Also some WC/showers are like on cheap cruise ships. No aircon. It was very bright to sleep as curtains are not good (thin and see through) and other window in my room didn't even have blinds. Linen smelled ok though and I didn't see stains. Looking at the map, you'd think you can reach the sea, but no, all fenced out. There was no receptionist. They promised a baby bed but they forgot to tell me that guests have to get the bed from a closet themselves.

Very Good
Traveller Type: Solo Traveler

Poor
Traveller Type: Traveling as Couple
  : Possibility to stay in other hotel
  : In the morning we got message from hotel than instead of double room two single rooms will be provided. When we requested partial refund, then we get promised double room. When we arrived, first we were shocked by location - need to drive through industrial terminal to reach hotel surrounded by port, industrial zone and cemetery. In hotel was strong food smell. Room was just over entry - very small and ugly - nothing similar to pictures. The only good was a girl at reception than helped to arrange hotel in Umea center without additional costs.

Pleasant
Traveller Type: Business Traveler

Pleasant
Traveller Type: Traveling as Couple

Poor
Traveller Type: Family with Young Children
  : We booked a family room for five people. When we arrived, nobody was found at the reception. Just different envelopes for different rooms without any names. Via telephone we got in contact with the partner hotel but even they didnt know which was our room. We had to check them all ourselves and finally got offered three rooms connected by an aisle which could be opened with any key. Not useful with small children. Additionally the rooms were dirty and not in good shape. We left for another hotel and got offered a refund, but later on the hotel didnt reply our emails any more. Couldnt be any worse.