Casa Augsburg Wellness

Wonderful
Traveller Type: Business Traveler

Good
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Business Traveler

Disappointing
Traveller Type: Traveling as Couple
  : Clean, good matress.
  : This is not a 4*. It is an average / mediocre pension house - maax 3*.We had booked a room with balcony. Received a second floor room (no elevator, narrow stairs up) with a 15-20cm wide "balcony" right under the roof - like 140cm height, zero view. See photo. As if inexistent.Small pool, lukewarm only sauna.Since we arrived late in the afternoon/evening - we had kindly requested 2 meals plus a wine in the room, we were nicely served by a lady but upon delivery at the door she requested prompt cash payment. Or immediate payment with card but downstairs at reception. She did not accept us to pay by card the next morning. Explanation - "we have a new colleague"..(!..) We were in pijamas, after shower, luckily we had the cash, paid and the lady assumed her effort was worth a 25% tip (!)- zero change was given back but only thanks.... One very expensive dinner considering the content and the quality.In the morning we went for check out and breakfast. We were all alone in the breakfast room - a blonde lady showed us the exact table we should sit at and said "I will bring you breakfast here". No questions asked - what would you like/prefer, any dietary conditions or anything. And we received what you see in the photo. No coffee, no tea, no water. Nothing else despite fact we were waiting like 15minutes after eating to order at least a drink, nobody came back.We just left very dissapointed. Totally unprofessional. If you want quality for your money we suggest you go somewhere else.

Good
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Solo Traveler
  : Nu a functionat aparatul de aer conditionat.

Very Good
Traveller Type: Family with Young Children

Very Good
Traveller Type: Traveling as Couple
  : Nice location, staff is very nice.
  : I stayed in the apartment and the top window was not covered at all, at night you can't fall asleep because of the light from the pool and in the morning you wake up as soon as it's light outside, because of this I can say that I didn't rest and I would suggest to cover the top windows as well.

Fair
Traveller Type:
  : Outside location was impecable, great view, green, a lot of interesting statues, a pond with fish, a pool, flowers, really beautiful and peaceful.
  : - Starting with the thing that bottered and really ruined our one night stay: they had a wedding they did not announced us about when we booked. Therefor, the music was very loud, the bass was horrible and you could hear it through the closed door and windows up until 5 in the morning. No sleep for us in one room and no sleep for our friends in the second room, because of the AC. While I know the money for 2 rooms do not compare with the money they recieved for the wedding, I also paid for my stay there and it is unfair this happened to us. - AC smelled like mold in one room and in the second room we started sneezing and coughing really bad, so we had to turn it off and sleep in a very hot room. - The restaurant prices were high for the quantity, by example we ordered a tomato salad and received 1 tomato cut in slices. The waiting time for someone to take and then bring our order was also high. But at least the food tasted good. - We booked 2 rooms and one of the rooms was not ready by the time we arrived (2.30 pm), it was ready at 4.30 pm. Considering the check in is between 2-3 pm, we were dissapointed that, while we organized our small trip to fit those hours and respect their schedule, the property did not respect our time enough to have both rooms ready for our arrival. Too bad, because the place looks amazing. But honestly, we would preferred it to be simple looking but quiet, rather then amazing looking but noisy. We left more tired then we were when we came.

Very Good
Traveller Type: Solo Traveler
  : Clean, property nicely designed and wel structured; staff friendly; nice place; I only had breakfast which was tasty and good quality
  : staff overloaded with work