Quality Inn Vineland – Millville

Very Poor
Traveller Type: young couple

Disappointing
Traveller Type: solo traveller
  : For a place to rest your head this place is adequate. The rooms are clean and while some of the appointment are old, the accommodations are comfortable.
  : The staff?...Well the gentleman that checked me in when I arrived late was lovely. I was there for a cycling event which started early the next morning. I brought my bicycle to my room as I normally would, so I could prep and load it for the ride. When I arrived back at the hotel around 1AM after riding all day, the same gentleman said that I couldn't bring my bike in as it was a policy not to have bicyles the rooms. If this was a policy, it should have been written on the website or somewhere. I was allowed to place my bike in a storage room. I then inquired about late checkout. Late checkout was available at a cost by the hour. $15 per hour after standard checkout (11 AM) This is the first time I've ever come across this policy. I needed the extra time in the morning so I agreed to a 1 hour extension for $15. The next morning I left the room for breakfast and came back to my room at 11:45 to find my key did not work. Perplexing as I had paid for late checkout at 12. At the front desk this time was a woman who seemed to carry herself as the proprietor, or someone of authority, as no one properly trained in customer service would ever speak to a customer the way this woman spoke to me. I let her know my key card didn't work and I paid for late checkout. She replied that the it was the "system" that did that and she would give me a new key. No apology, no admission of mistake, just "the system". I said, but I paid for late checkout, shouldn't that be in the system? She became defensive and said she wasn't going to argue with me. She asked for my ID saying she needed it because "she didn't know who I was" and she didn't know who I spoke to about late checkout. In short, I didn't get what I paid for. If you have late checkout you should have access you your room up until the time agreed without having to interact with staff, especially arrogant and unsympathetic staff.

Very Good
Traveller Type: solo traveller

Very Good
Traveller Type: family with young children
  : Average
  : Towels could have been cleaner and breakfast options could have been better

Wonderful
Traveller Type: young couple
  : The front desk team were very helpful and polite. The facility was clean as was our room. We asked for extra towels and they provided them. The manager did inform me to call next time to compare over the phone rates with what I was seeing online.
  : We booked through a third-party website saying a full breakfast was part of the deal. We learned that website has not been updated to reflect a continental breakfast instead. I chose this facility because of the stated full breakfast vs nearby competition that did not at the same price point.