AC Hotel by Marriott Maui Wailea

Fair
Traveller Type:
  : The hotel is beautiful, what you can usually expect from AC hotels. The infinity pool is sublime. Beds are very comfortable. It was about a 15 minute walk to beaches from the property, so well located if you don't mind a bit of a hike uphill on the way back. Close to shops/ mall and great restaurants, too.
  : I booked through Bonvoy app, then cancelled because booking.com had a better price. When I got there for check in, I was told my reservation was cancelled. I said that I paid the full price and that I saw the charge deducted from my checking account. The woman (Manager? She was dressed differently, more formally than other front desk staff.) said I need to take it up with booking.com because she wasn't showing me in the system. I called booking.com and they had to call the hotel. They reached the woman and she found my reservation, but she blamed me by saying, "I asked if it was under a different name. It was under your first name, not your last name." My first name is Myly, my last name is Posse. Two unusual names. Wouldn't that be the first thing you checked? The next morning, we woke up looking for the coffee maker. There wasn't one in the room. I looked up amenities to confirm that there should be one and the website included it as part of the amenities. Went to the front desk to explain we didn't have a coffee maker in the room and could we get some coffee? I was told the coffee place didn't open until 6 or 6:30, can't remember the exact time, but the front desk woman-not the manager--went in the back and brought us back two cups of coffee. She charged us for them. I know we were up early on California time, but I wouldn't have had to bug the front desk if the coffee maker was in our room. Nevertheless, we were penalized for their error.

Wonderful
Traveller Type: Traveling as Couple
  : Stylish hotel with a great little courtyard, bar, and pool area to hang out - also a stellar view of the ocean and west side of Maui. You can walk to Wailea beach, coffee shops, and outdoor shopping mall.
  : The parking lot is just below the pool, so parked cars are part of your view when you look out. Would have been sweet if they dug the parking lot in just a bit deeper to avoid this. Also, theres no complimentary coffee in the morning.

Fair
Traveller Type: with friends
  : The hotel is beautiful, what you can usually expect from AC hotels. The infinity pool is sublime. Beds are very comfortable. It was about a 15 minute walk to beaches from the property, so well located if you don't mind a bit of a hike uphill on the way back. Close to shops/ mall and great restaurants, too.
  : I booked through Bonvoy app, then cancelled because booking.com had a better price. When I got there for check in, I was told my reservation was cancelled. I said that I paid the full price and that I saw the charge deducted from my checking account. The woman (Manager? She was dressed differently, more formally than other front desk staff.) said I need to take it up with booking.com because she wasn't showing me in the system. I called booking.com and they had to call the hotel. They reached the woman and she found my reservation, but she blamed me by saying, "I asked if it was under a different name. It was under your first name, not your last name." My first name is Myly, my last name is Posse. Two unusual names. Wouldn't that be the first thing you checked? The next morning, we woke up looking for the coffee maker. There wasn't one in the room. I looked up amenities to confirm that there should be one and the website included it as part of the amenities. Went to the front desk to explain we didn't have a coffee maker in the room and could we get some coffee? I was told the coffee place didn't open until 6 or 6:30, can't remember the exact time, but the front desk woman-not the manager--went in the back and brought us back two cups of coffee. She charged us for them. I know we were up early on California time, but I wouldn't have had to bug the front desk if the coffee maker was in our room. Nevertheless, we were penalized for their error.

Fair
Traveller Type: Traveling as Couple
  : The staff
  : The pool and bar area was closed for repairs

Fair
Traveller Type: young couple
  : The staff
  : The pool and bar area was closed for repairs

Very Poor
Traveller Type: young couple
  : View
  : Staff and everyone was so arrogant and misbehaved constantly not happy at all I need my money reimbursed . Also there was constant noise coming from above floor couldn’t sleep while nights when complained to the staff they said they can’t do anything

Wonderful
Traveller Type: young couple

Good
Traveller Type: Family with Young Children

Good
Traveller Type: family with young children

Very Poor
Traveller Type: Traveling as Couple
  : View
  : Staff and everyone was so arrogant and misbehaved constantly not happy at all I need my money reimbursed . Also there was constant noise coming from above floor couldnt sleep while nights when complained to the staff they said they cant do anything