Shilo Inn Suites Warrenton

Very Poor
Traveller Type:
  : Location
  : Hotel is absolutely run down and dirty. The toilet is not attached to the floor in the bathroom; shower head is broken and sprayed water all over the place; and there is mold on the ceiling. Carpet is dirty and worn. Mattress are broken down. Outlet broke

Good
Traveller Type: solo traveller
  : For me, the location was good. The staff was cordial.
  : The price. I spent over$500 for two nights. Unfortunately the toilet in my first room stopped up and could not be fixed, and I had to move to another room. Initially I was told I would be charged an extra fee, but that was eventually waived.

Good
Traveller Type: Solo Traveler
  : For me, the location was good. The staff was cordial.
  : The price. I spent over$500 for two nights. Unfortunately the toilet in my first room stopped up and could not be fixed, and I had to move to another room. Initially I was told I would be charged an extra fee, but that was eventually waived.

Pleasant
Traveller Type: review category business travellers

Good
Traveller Type: family with young children

Poor
Traveller Type: family with young children
  : The bed was comfortable.
  : The rooms had stained carpet, well worn furniture, stained furniture, a dented door that had not been repaired, and a fire alarm that was coming loose from the ceiling. The floor in the room my in-laws stayed in was so dirty that towels came up discolored and filthy with dirt after cleaning the floor with them. My mother-in-law almost slipped in the shower from all the soap scum on the shower pan that hadn't been cleaned.In addition to these items, there were numerous facilities that were inoperable, out of order, and waiting for repair. This included the steam room, the spa next to the pool, and the treadmill. The pool area had rusting ceiling tile retaining supports and a missing ceiling tile directly above the pool.My in-law's room smelled musty and dirty. My wife's and my room was less offensive but had numerous dark stains all over the carpet, a chair that would have been rejected by a cheap thrift store in a bad part of town, and another chair that looked like it was stained with someone's DNA.In addition, the front desk clerk, who appeared and acted as if she couldn't have cared less about customer service or her job, told me the handicapped room we reserved for our in-laws was on the third floor, and my wife's and my non-disabled room was on the first floor. I thought this was odd since rooms for the disabled are usually on the first floor. We discovered, of course, that this was a mistake, but not until after my in-laws had slowly made their way to their 3rd floor room with their walkers. When I brought this to the clerk's attention, she had an unconcerned expression on her face, and after a couple of seconds responded, "Okay." There was no concern, no caring, no acknowledgement, nor any apology for the inconvenience she caused my invalid in-laws who are well into their 80's.Overall, this was the disappointing low point in an otherwise excellent two-week trip visiting national parks in the US and Canada.

Very Poor
Traveller Type: Business Traveler
  : Extremely rude person at the check in.
  : Extremely rude person at the check in.

Fair
Traveller Type: solo traveller

Fair
Traveller Type: family with young children
  : Anticipated being able to use the pool and jacuzzi only to find them out of service. This is the second location where this has been an issue. If I had known there wasn’t a pool, I would have chosen a different hotel.

Disappointing
Traveller Type: young couple
  : breakfast was not available, pool was down, stained carpet and stains on walls. Worn down and dirty. Lobby looked worse that what the room looked like. Definitely needs to be updated.
  : needs more updating. The fact that it costs $25 to check in early - for every hour is rediculous. Especially when we didn't even need to get into the room.Carpet was stained and walls are dirty.