Aghababyan's Hotel

Pleasant
Traveller Type:

Poor
Traveller Type: Family with Young Children
  : Facilities and quality of the building
  : 1.staff in reception and bar, during interactions,seldemly reply to our hello or bye or adequately answer questions. Only a senior bar member,however,were always gracious and smiled consistently. Unfortunately, most were noticeably hesitant to talk, which added stress to our interactions.2.We often felt we were being treated as a bother when making inquiries or placing orders.3.The reception was not willing to ensure the safety of our luggage when we sought to leave it momentarily post-check-out.4.We observed staff fighting on multiple occasions. This was unexpected, given the upscale nature of the establishment.5.The final invoice of the room during checkout lacked transparency, making it challenging to discern the specifics of our charges.6.A section of the bathroom was transparent and lacked any method to obscure it (no curtain or such).7.Last day of our stay, we were promised an early breakfast box at 7:30 AM in our room. However, after several follow-ups, we were informed at 8:30 AM that it was available at the reception.Staff at the bar were confused about almost everything.8.We overheard a staff post-checkout commenting to his colleagues, "From where the hell did these people book us from? Who are these people?" The remark made us feel we were being treated with disdain,almost as if we were insignificant or unwelcome.9.We tripped the room's fuse early in the morning due to our malfunctioning hair dryer, but neither the reception nor the in-house technician seemed to know where the fuse box was.After 2 hours of search, their chief technician showed up and told the staff it was behind the mirror! It was perplexing how staff at a 5-star hotel were unaware of the location of the fuse box for their most expensive room!10.The cleaning team, despite delivering exceptional service, seemed sad and limited in their communication. Their demeanor hinted at a less-than-ideal work environment, yet their service was commendable.

Wonderful
Traveller Type: Traveling as Couple

Pleasant
Traveller Type: Business Traveler

Very Good
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Solo Traveler

Wonderful
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Traveling as Couple

Good
Traveller Type: Traveling as Couple

Very Good
Traveller Type:
  : Clean & comfortable
  : Breakfast was very poorHotel smells of cigarette smoke