Hotel Dunajec

Poor
Traveller Type: Business Traveler
  : The morning experience was excellent, Breakfast was good the the help we received from the lady in reception in printing off a number of documents was excellent.
  : There was total disinterest from all of the evening staff from the time we arrived to the time we went to our room for the night. The evening receptionist was not expecting us despite our advance booking. When we enquired about the restaurant we were told it had closed at 8pm, even though the time then was 7.50pm. After this being pointed out to him he reluctantly phoned the restaurant and told us it was open. We immediately went there before going to our rooms and was told by restaurant staff that it was closed. After they rang reception they could only offer us one dish, which was actually quite nice. We asked for beer and was told the bar was closed (at 8pm), but we insisted and was told we could be served once before they closed it. After this time staff were present in the bar area but not actually working, unless eating cake counts as work. We asked for more beer (our third in case it should be thought that we had consumed excess alcohol) and the several staff behind the bar would not serve us draught beer but would allow us bottled beer. We went to our rooms about 10pm. I have travelled extensively and do not believe that I have witnessed greater idleness and unhelpfulness in any hotel anywhere . One final comment: there were several Ukrainian flags in the hotel with a statement that the Ukraine cause was supported. We explained that we were voluntary aid workers taking an ambulance to that country and how about actually doing what was claimed. It made no difference. If it wasn't for the entirely different attitude of the lady in reception the following morning I would award the worse rating to this place and no, we won't be staying here again and will advise our colleagues not to.

Very Good
Traveller Type: Solo Traveler
  : I had a suite with a separate bedroom and a bath in the bathroom which were very pleasant. The room is recently refurbished with luxury carpet and an elegant wall finish.
  : The room is not soundproof. The noise from the neighbouring room was not pleasant.

Wonderful
Traveller Type: Traveling as Couple