Domitys - L'Atlas

Wonderful
Traveller Type: Traveling as Couple
  : My husband and I loved this accommodation as it was bright, clean and easy to access with an underground car park with a lift to all the floors. It is set in a very superior residence for senior citizens but that adds to its charm. The Citadelle free bus which has two separate routes was a 5 minute walk away and allowed us to explore the delights of the lovely gem of Arras. Staff at the residence were simply lovely and so accommodating to all our requests and services such as supermarkets and petro stations were very straightforward to access. All the people we met in Arras were very friendly and if you have any connections to the two World Wars this is a very poignant area to visit.
  : Rien!

Fair
Traveller Type: Traveling as Couple
  : Facilities very good
  : Closeness to main road made it very noisy and it was too warm to have shutters open!

Disappointing
Traveller Type: Traveling as Couple
  : Modern facilities, clean
  : Our apartment was above the laundry, we assume. So we heard the washing machine spinning and early in the morning there was noise from machinery or carts outside. Not sure, but it went on for a bit. Obviously, this only applied to.our apartment. We left a charger and fancy adaptor and despite writing as soon as we realised, the items were never found. Sad to see that the employees consider taking someone else's property doable.

Very Good
Traveller Type: Solo Traveler
  : Very very clean and tidy! Nice pool! Stayed here whilst touring on my motorcycle! Very safe parking.The room was gorgeous and very comfortable, be aware that this is an elderly care home/retirement home. Was a bit of a shock on arrival but pleasant stay!

Pleasant
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Family with Young Children
  : Good size rooms, well-appointed, comfortable bed.
  : Imvited to dial 9 for reception but there was no phone!!!

Very Good
Traveller Type: Traveling as Couple
  : Helpful staff, spacious apartment with lift, underground parking was easy to go in and out, good location, clean and tidy, good WiFi.
  : Noise from the main road was constant during the day. Was ok with the windows closed.Bare walls with no art or any deco.Lack of kitchen utensils, to begin with, no proper knife and chopping board made cutting an orange a big task. None of the pots and pans has lid, so had to use a plate to cover instead.No wine glasses which shouldn't happen in France.Only a filtered coffee maker with filter paper provided. We brought our Bialetti but sadly the induction plate doesn't support it.

Very Good
Traveller Type: Traveling as Couple

Very Poor
Traveller Type: Traveling as Couple
  : Nothing.
  : I wish we could give a negative number! Avoid at all cost!First, we had no hot water during the evening when we stayed. The woman at front desk, when asked if we could move to a different room, shrugged her shoulders. At 8:30pm! Like a French caricature... truly! The next day they gave me a letter that confirmed the situation. A broken pipe meant no heat or hot water.In this letter they implied a refund. They told Booking.com the same. Six days later they sent a message. They lied. They will give us a discount for another stay!I would NEVER stay at these businesses. These are SENIOR CITIZEN homes, not legitimate places to stay. As a guest, we cannot relax in the lobby because every table was filled with seniors. As for them, there is no separation between transient guests and the residents. If these were my parents/mom I'd be upset that they are cavalier about safety. A cute senior lady was taken aback when my husband stepped off the elevator.Breakfast was to be provided. When checking in, you must check off what you want for breakfast. One cup of coffee and don't forget the sugar. It is delivered on a tray. IT IS EXACTLY THE SAME AS A HOSPITAL!The business admits it's only about money... did a resident recently die in the flat that we stayed in? They give pages of rules including the mandate that transients take garbage downstairs. One rule said "towels are provided, not offered." I asked what this meant, and they said their transient guests stole towels! Interesting considering the business name is embroidered on each towel.They also featured jack-hammering first thing in the morning.Basically, if you respect seniors and their safety, avoid the DOMITYS chain. At a minimum they could separate residents and transient guests, but they don't. They are greedy for money. No service for guests, no concern for residents.

Pleasant
Traveller Type: Traveling as Couple
  : We liked the size of the apartment and the swimming pool. Staff were helpful too. This is a seniors home so its interesting business model of doubling as hotel.
  : The bottom sheet had not been changed hence stained; the radiators were cold and we did not manage to work the controls for it to come on; kitchen very sparsely equipped and no cutting knife or board.