B&B Le Grazie

Wonderful
Traveller Type: Traveling as Couple
  : Location is very good, near the Main train station and the bus stations! 10 minute walk to the new city center. Our host was very kind and accomodating. The room and bathroom were clean cimfortable!

Very Good
Traveller Type: Family with Young Children
  : The location is perfect, the host was very helpful. We had a really nice stay.
  : no fridgeproblems with the Internet

Wonderful
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Traveling as Couple

Very Poor
Traveller Type: Family with Young Children
  : Nothing
  : They refused to check me in, because the plane arrives late - 23.15. This is the first situation of this kind for me. Nowhere in the description they stated that check in time is absolutely strict and does not change. I have read the reviews, where they responded to the customer that they waited at night. Modern apartments use contactless check-in for the clients to feel comfortable. They did not refund money, although I asked them and requested refund from Booking support. DO NOT RECOMMEND THIS APARTMENT. They are just scammers.

Wonderful
Traveller Type: Traveling as Couple
  : There was no breakfast as we left early
  : Bathroom was a walk across reception

Wonderful
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Traveling as Couple

Good
Traveller Type: Solo Traveler

Fair
Traveller Type: Traveling as Couple
  : Location and size of room
  : We wanted an overnight stay in Bergamo, close to station and with breakfast. Knew Le Grazie was not a hotel but its title is B and B which I believe stands for bed and breakfast, so although room rate did not include breakfast I assumed breakfast was available to pay for if wanted. Also one of the very first reviews on booking.com site made mention of the very good breakfast on offer!! It was therefore a disappointment to find that breakfast is not available for guests. Room lists a coffee machine, which our room had but no coffee provided for it , so for a one night stay just to make a coffee would have required supermarket trip to purchase appropriate capsule for machine. A bottle of water in the room would have been appreciated. When we checked out we were advised to leave room keys in box on desk outside room. We did this then exited through 2 automatic doors ( with no way back through without key) only to find gate to street locked with no access without key. Luckily after about 10 mins some other people left who had a key to gate we escaped and still caught out train. We left at 8am, for a B and B serving guests flying in and out Bergamo airport this is hardly an unusual time to need to leave! No breakfast, no coffee and not even a bottle of water with temp of 30 degrees is not service we expect from a B and B, to then be licked in was the final straw of a disappointing stay. Such a waste as room comfortable and location excellent. First time Booking.com property has fallen far short of its description on your site.