Brook Mollington Banastre Hotel & Spa

Very Poor
Traveller Type: Traveling as Couple
  : I must mention the friendly, helpful receptionist we were greeted by....she dealt with our complaint professionally which we appreciated and am only sorry we couldn't give the rest of the hotel the same account.
  : We were visiting Chester to take our daughter to university and had booked Brook Mollington Banastre, thinking it looked beautiful on Booking.com.It was dreadful...we drove into the car park feeling excited... until we saw how run-down the exterior looked. Already feeling emotional at leaving our daughter, entering the hotel while 28 degrees, and being told no air conditioning as not worth investing for 2 weeks of the year, all fans already given.out and going to our bedroom which was stuffy and like an oven, we knew there wasn't any way we could stay.....We looked for another hotel, found one we were happy and moved feeling really upset....not what we'd expected for an already 'difficult' weekend. I must mention the friendly, helpful receptionist we were greeted by....she dealt with our complaint professionally which we appreciated and am only sorry we couldn't give the rest of the hotel the same account.

Good
Traveller Type: Traveling as Couple

Poor
Traveller Type:
  : It was dirty, dated and staff were incredibly rude/unhelpful

Disappointing
Traveller Type: Traveling as Couple
  : Its in a good location to the city centre.
  : Hotel is run down.Woken up early hours by a leak from ceiling. Water dripped onto floor near electrical plug sockets.Upon closer inspection we could see its been an issue before. We also had leaky bathroom taps & carpet was heavily marked & looked grubby

Fair
Traveller Type: Traveling as Couple
  : Room 5 was spacious, bed comfortable and added bonus of separate bath and shower
  : Not a good first impression when we arrived there was a complaint about a room with double duvet on super king bed, our room key didnt workBreakfast was Luke warm , had to ask for a pot of tea to go with breakfast waited 5 minutes for a waitress to arrive to get milk to go with it still no sign, table next to us gave me some of theirs. More complaints of rooms leaking, and cold coffee and food