Hotel Lincoln part of JdV by Hyatt

Poor
Traveller Type: family with young children
  : Location was great - great neighborhood
  : Hotel was old, not very clean.

Poor
Traveller Type: family with young children
  : Great location opposite the zoo
  : Check in was appalling. Our room had wet carpet but they kept us waiting for nearly two hours before telling us. Each time we asked it was going to be ready in 10 minutes. No compensation for spending the night in a room with sopping wet carpet. No response to email or booking.com message afterwards. Unforgiveable

Pleasant
Traveller Type: family with young children
  : The location is perfect. You can't beat it!
  : The unit is a bit rundown. The AC unit really old and loud. The bathroom doesn't have a fan and the toilet barely flushes. I got a studio and it seemed a bit smaller than I imagined. Said ~500 sq ft but seemed smaller.

Disappointing
Traveller Type: young couple
  : location
  : the room i booked was not available upon arrival. Since this property is near the lake, I booked lakeview. They would not change the price of no lake view and instead offered two beverages at the bar. I later learned two beverages at the bar are already included in their service charge i had aready paid them. There was little to no communication between front desk, valet, and bar making it difficult to get tasks done like comping drinks and fetching vehicles. Our AC unit did not work. Front desk staff were not equipped and/or authorized to help us and improve our experience. There wasnt a representative on site to improve stay, leaving us to this review only to help ourselves and others. Poor experience.

Wonderful
Traveller Type: family with young children
  : Location was great.
  : Parking was expensive and off property if we chose not to valet.

Pleasant
Traveller Type: young couple

Very Good
Traveller Type: with friends
  : Location
  : Access to rooftop bar was limited.

Disappointing
Traveller Type: young couple
  : It was in a beautiful location and we had an awesome view of the park but when people travel nine times out of 10 they have things they need to put in the refrigerator and there was no mini fridge. And like we looked there were two bathrooms in this single room that had the bed, the couch, the TV, and everything else. There were two bathrooms but no mini fridge and they nickel and dime you to death... Hilariously when my husband checked in he said oh you know we get free prosecco we should go to the the restaurant on the roof and you know get it. Why not? We deserve to relax after driving from Pennsylvania that day. Aunt yeah it's one glass of prosecco per reservation. So like not one for each person. One glass Aunt. Honestly I thought that was kind of rude. Don't offer it all at all if you can't offer it to literally both people on the reservation... And holy hell the amount they charge for parking. They literally told me with all of our possessions in the car that there was no private parking and that we could park on the street or we could pay almost $80 for valet

Very Good
Traveller Type: group
  : We loved the top floor restaurant. Beautiful view of Lincoln Park Zoo and lake Michigan. The food was great and staff lovely. Great location.
  : It would have been nice to have a small refrigerator in the room.

Very Good
Traveller Type: young couple
  : Good location
  : Not a good selection of onsite food or restaurant