TownePlace Suites by Marriott Cleveland

Good
Traveller Type: Traveling as Couple
  : clean
  : I was told by the girl at the front desk booking through third party is so hard. it took her trying to call her manager over 30 minutes to check me in from a booking.com reservation.

Wonderful
Traveller Type: Traveling as Couple
  : This was the nicest hotel to choose from in Cleveland. Location is great, fast food near by as well as a shopping strip.Not a far drive to/from Chattanooga. The rooms were clean, plenty of space.
  : House keeping didnt come to our room once during our stay. I am not sure if this is a new change in policy but if so maybe upon checkin the front desk should ask if youd like the service or not. Usually I wouldnt mind if they skipped over our room, but I think the stay would have been better if my towels were replenished and garbage thrown out considering the price I paid to stay at the nicer hotel.

Very Poor
Traveller Type: Business Traveler
  : Location, the room, the outdoor seating all were excellent
  : The management gives the staff is no support and was very horrible with check-in because for some reason I made the booking here and they said they never received the booking even though I had a paid receipt and it was showing him booking.com. I had to call customer support. The manager would not call would only send emails to the girl at the front desk and she said she was new and had been having experiences like this all evening yet the managers would not come back into work or give her any life support and for this I gave the manager staff a low rating not the girl who actually worked the desk. The managers are very lazy at this hotel and do not know good customer service. They are very inefficient with their training of their staff and probably that's the reason to their staffing issues that I heard about.

Very Poor
Traveller Type: Business Traveler

Fair
Traveller Type: Traveling as Couple
  : The room was clean but very small and stuffy. Breakfast was decent but choices were limited.
  : Check in was not friendly and accommodations were worn and outdated. The room was stuffy and uncomfortable. Did not meet the rating we saw online.

Wonderful
Traveller Type: Family with Young Children
  : Great location and everything is so clean. This was our first time ever staying at Towneplace. Will be staying again.
  : The only negative was you could hear people over us walk around in their room.

Very Good
Traveller Type: Business Traveler