LUX - The Ocean Pearl Villa

Wonderful
Traveller Type:
  : the check out is to early why 11pmit's must be 2pmone hour for cleaningif there is check in for another guestit will be 3 pm

Very Poor
Traveller Type: Family with Young Children
  : location
  : when I arrived, housekeeping was still going on and supervisor was not there yet. I had to wait for 1 hour till they finish Garden was not clean. Pool is not maintained and some pool tiles are missing; my son got injured in the pool because of the sharp edges of the tiles The supervisor has no sense of hospitality2 kayak are available in the premises but with big cracks, so its not safe to use them the villa is not well maintainedtheir staff have big attitude issues

Good
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Family with Young Children

Fair
Traveller Type:
  : nice locationspaciois
  : AC veryyyyy warm, not cooling specially in rooms up stairs there are alot of insects as well

Pleasant
Traveller Type:
  : it was alright.
  : their rules were like you booked a jail. it was a list of donts and headcount limit of 5 visitors was senseless.

Poor
Traveller Type: Family with Young Children
  : I dont like anything only location
  : Villa not clean Request for early check in but we stayed in main gate till 3:30 Bathroom smell bad Called host for many issues and they take more than 1hour to response. Ask then to return the high deposit 5000aed in same day because i planned to leave same day they returned it back 2:30 pm and they say check out 11am !! Cooker not working. Technician came 2 times in first rime he came after 2 hour second time 1 hour. Kettle not working again they bring new 1 after 1:30 hour. In arrival we asked for vacuum to clean the villa :) and kindly note that we payed almost 1000 dirhams fir cleaning. Villa not recommended to anyone. With this amount we deserve good experience.

Very Poor
Traveller Type: Family with Young Children
  : Just Beach
  : Every things

Wonderful
Traveller Type:
  : -The welcoming staff Umar & his availability at any time to answer your inquiries & help.-The customer service in general before - clean villa & pool - safety & security - every thing was available in kitchen just bring your food.- bath & pool towels available - comfortable beds Certainly, will recommend for friends & visit back !
  : - the insurance amount is too high that you have to consider & wait patiently until refunded.- the garbage bin is too small for stay use & no additional garbage bags available.

Disappointing
Traveller Type: Family with Young Children
  : The Privacy of the pool
  : Everything in villa is old very old The water in toilet is very hot like boiling water The furniture is very very oldThe pool lights not working