Staycae Suburbia

Very Good
Traveller Type: Traveling as Couple

Fair
Traveller Type:
  : Bad smell in the apartment when arriving, took a day of A/C usage and a lot of fresh air, but then it was ok. Surrounding area is very industrial, just a mini market in the building. All other stuff needs a taxi or metro to be reached.

Poor
Traveller Type: Business Traveler

Poor
Traveller Type: Business Traveler

Very Poor
Traveller Type: Traveling as Couple
  : I do not recommend this place. The first accommodation that they gave to us was awful actually in Booking.com they do not specify which are the respective rooms with the pictures. So the studio one was full of cockroaches. Then we complained so they changed us to a flat, that was less worse.
  : Also they have strange procedures during the check in the host ask for 1000,00 AED hold in advance and only accept in cash. And in check out, they take 48 hours to do the inspection in the room and same time to give your money back.

Pleasant
Traveller Type: Business Traveler

Very Poor
Traveller Type: Traveling as Couple
  : Formal Complaint: Unprofessional Conduct and Service Concerns I am reaching out to report a deeply unsettling experience with one of your representatives, named Punita, regarding discussions about the property I resided in at Damac suburbia, focusing on issues related to its upkeep and the security deposit. Throughout our interactions, Punita exhibited a loud and rude tone, which was both inappropriate and unprofessional. Such behavior included laughing dismissively during our conversation and using disrespectful language, notably the term pissed, which I found to be highly inappropriate given the context of our discussion. This conduct not only undermined the gravity of my concerns but also contradicted the level of professionalism expected in such interactions. Additionally, I received misleading assurances regarding the return of my security deposit, which has contributed to my distress. The lack of sincere regard for client issues and the failure to fulfill commitments have notably diminished my confidence in StayCae and its services. I am compelled to request your immediate attention to this matter, emphasizing the importance of maintaining a professional and respectful dialogue with clients. Kindly take strict measures that all employees adhere to the highest standards of conduct and service. Regarding the property; it was not in a good condition at all, it had broken lamps, scratches on the floor, dirty sofas, dirty utensils and stinking smell inside the whole apartment. Overall highly dissatisfied and would also give reviews on allyourwebsites.
  : its better you should close this property permanently and stop playing with clients' money and their time and emotions , who wants to waste time and monet please that family or single person book this property i will prefer to stay in sharing room but i would never stay here in my whole life

Very Poor
Traveller Type: Family with Young Children
  : Location is quite
  : Deposit of 1000 AED which is overrated although I got it again after 2 days and it's by card only not Cash.The apartment wasn't like the pictures totally different furniture.The team wasn't inform about my check in although I booked at 1:00 pm and arrived at 7:00pm