La Marquise Luxury Resort Complex

Very Good
Traveller Type: Traveling as Couple
  : The tuktuk driver named Mario
  : The place to change the towel was very far from the pool

Very Good
Traveller Type: Traveling as Couple
  : very nice Hotel with pools.Unfortunately the heating didn't work the first night and we were really cold. Upon contacting reception, blankets were offered. Only after the next day we spoke to another guest was it reported that there were heat spreaders. The next day they brought a radiator that did not work and only after another turn they brought a heat spreader that already provided a solution. Apart from the above the hotel is excellent, spacious, clean and lots of food options. Unfortunately the hot tub didn't work!!!!
  : That the heating system did not work and that they did not provide a solution on their own initiative until after our request. We were in a period when it was still cold. And the jacuzi didn't work

Wonderful
Traveller Type: Family with Young Children

Very Good
Traveller Type: Family with Young Children

Good
Traveller Type: Family with Young Children
  : Men had to wear trousers for dinner in 32 degree heat!! We were declined entry because my husband didnt have trousers! The beach bar needs to be renovated.

Disappointing
Traveller Type: Traveling as Couple
  : nice private beachvery nice waiters on the breakfast
  : Stayed for 4 nights from 10.6.23-14.6.23 At our first night the air conditioner was barely working - the set point was for the lowest but the temperature remained 22-23 degrees . In the morning after sweaty night in the shower we found a bug (see attached image from the hotels bathroom).therefore around 9 in the morning of the same day we approached the reception to report those two issues and show a picture of the bug. The receptionist took a note and said she will take care of the issues. Around 17:00 we were back to the room finding out the air conditioning is still not cooling the room- we returned to reception finding out nothing was done to fix the issues. they said they will send a technician for the air conditioning and house keeping to spray against the bugs. I said I dont want to stay in the room after the bug treatment- the receptionist insisted it will be no harm for my health. I insisted not to stay in room they said there are no other rooms to transfer us. I kept urging and felt really uncomfortable with his response- there wasnt any responsibility taken from the hotel for not handling our issues. Finally he gave up and found another room for us- but the whole experience left us very uncomfortable and disappointed.more points to consider:- many of the pool sites reserved to specific rooms (so we were asked to move chairs few times)- the gym is open only at 10 in the morning - the vegetables on breakfast are not fresh- sun shading are too small for 2 peopleThis was our second stay there after having a good experience around 8 mounts ago - but now we are sure we will not book this hotel again

Very Good
Traveller Type: Family with Young Children
  : Hotel staff were brilliant. Hard working polite and very attentive. Did get the impression they are over worked and should have more support from the owners/management
  : Power shower was faulty. Bar staff were slow in main bar.

Very Good
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Family with Young Children

Very Poor
Traveller Type: Traveling as Couple
  : Good pictures on website
  : 1) Asked reception to move us from our accommodation that was far to main building as my husband has two hip replacements - were waiting for 3 days unpacked to be moved. Reception said we had to mention that upon booking, meaning : 'It's your problem'. We called for a cart every time going out of the room - few times reception 'forgot' to send cart so my husband went upstairs to give them another call, and no any apologies at the reception; 2) Shower was leaking to the floor, toilet was out of order, had to arrange fixing and remind reception, insects under sink that never been cleaned during day cleaning; 3) ALL INCLUSIVE - for every little bottle of drinking water you have to go to restaurant/bar, waiter, then administrator asks your room number and after proper check they give you the bottle; 4) ALL INCLUSIVE - only house wines included, very poor, red wine has brownish color and very poor quality