TownePlace Suites by Marriott Fort Mill at Carowinds Blvd

Poor
Traveller Type: review category business travellers
  : We like the fact that we had a suite
  : We did not get housekeeping services. Had to go get the towels ourselves. The bathroom was moldy smelled of mold. The hot water took a long time to warm up. The AC was loud. The sofa bed was so uncomfortable and has metal sticking into your back. The linens were not really good. There was a bug on the wall on the bed. I took a photograph of it and brought it to the attendant at the desk. She said that they could move us, but this was late at night so I didn’t feel like doing that. When I brought the photograph to the front desk attendant, she advised me that that was a carpet beetle. The breakfast was OK. The ketchup bottles were empty and it wasn’t very clean.

Very Good
Traveller Type: family with young children
  : Staff was very nice & overall the room & other facilities were very clean.
  : Housekeeping forgot to clean my room. That was annoying. The front desk called me while I was away asking if I was missing a credit card due to Housekeeping finding a card on the floor in my room while cleaning it. However when I got back after being out all day my room in fact had not been touched. I was only there for only 2 nights. The front desk checked & said they had my room scheduled for cleaning on the day I checked out. She said she's not sure what happened but my room should've been cleaned.Thankfully I'm a pretty tidy person, therefore I made the best of it. It was just very annoying because I was expecting a clean room upon arrival. I was tired & so was my toddler. However she jumped in her unmade bed with no problem & I simply made the best of it & took some trash to the downstairs trash cans & got fresh towels from the front desk.The lady at the front desk was great. She apologized and quickly gave me a fresh set of towels. She also followed up & told me that they mistakenly called me about the credit card. She explained the meant to call another customer.If it had not been for her, I probably would be leaving a lower score than an "8". She was very nice.

Very Good
Traveller Type: Family with Young Children

Very Good
Traveller Type: family with young children

Very Good
Traveller Type: Family with Young Children
  : Clean
  : Na

Wonderful
Traveller Type: young couple

Good
Traveller Type: group
  : Breakfast was okay, typical continental breakfast, fitness room was adequate. Staff was very friendly and accommodating.
  : Sofa bed was uncomfortable and room to small to accommodate both bed and sofa bed.

Wonderful
Traveller Type: family with young children
  : It was good

Very Good
Traveller Type: family with young children
  : The hotel was very nice. The only thing I don't like has more to do with not knowing the full price rates before trying to Book, and that issue is with booking.com. You book the hotel room for $150, and before you reserve the room it's $200/ night.

Wonderful
Traveller Type: family with young children