Candlewood Suites Fort Smith an IHG Hotel

Very Poor
Traveller Type: review category business travellers
  : Nothing at all
  : I didn't stay I asked for a refund because when I walked in it smelt like cigarettes and bug spray and they still haven't refunded me

Very Good
Traveller Type: review category business travellers

Very Poor
Traveller Type: review category business travellers
  : None
  : Once gain, no room keys, air unit not working, people on halls tryng to open ddor twice, due to the fact they knew no room keys so chance of door been left proped opened, i had to work from the room , and had to take my stuff w me of i had to leave my room , people were constantly walking the halls,not safe yet i had to stay or not get a refund, never heard from house keeping, never got a room key, again i wish o could get my money back.kitchenete no dishes no one, yet kitchen towels, tub spout constantly leaking, and wait found a needle on top of cabinet, i felt like i was in a controlled facility and didnt even sleep or rest, neither left the room due to not feeling like i could leave my stuff how you normally would in a normal hotel or motel . I have pictures just because i feel like this place should asses these issues ,dont think i will be back even if they got room keys. Extended stay just makes it more unsafe.

Good
Traveller Type: young couple
  : Convenient location to visit family, lots of store in area. So many restaurants and eaterys to choose from.easy directions to anything your looking for. Nice appliances in room. The staff was very friendly, we chose to change linens ourselves. You just take them rolled up to desk and they give you clean sheets covers and towels every time.
  : No one said all utensils are in the dishwasher. We bought a 4cup coffee maker because no coffee machine in room. On second day I called to find out hours of operation for pool and was informed pool had been closed for two years.

Very Poor
Traveller Type: family with young children

Very Poor
Traveller Type: solo traveller
  : Too many roaches. I killed 5 while in the bathroom. Others crawled around out of reach.
  : Only part of the TV remote control worked,I could NOT control the volume or change channels. I called the front desk. Another one was brought to the room but it had problems too.

Fair
Traveller Type: solo traveller
  : I like the location it is by a lot of restaurants and stores.
  : Well I stayed there 3 times first time was ok the other two times was not so good had to switch rooms cause the bathtub was dirty and when they switched me that bathtub was nasty too. Then the third night I got a room same thing. Horrible when the guest has to clean the bathroom

Poor
Traveller Type: review category business travellers
  : Wish i had good experience
  : I had to leave my door proped open if had to go eat or work, no room keys wete given , had to wait down at lobby till clerk went and opened other guests door for same reason, lotta people drinking,grilln, in loot, not what a stay should be like, i didnt ask for refund tried to understand, and feel got lured into because is non refundable, still was to be partial at least.i was gonna come back next week so i tried been understanding.

Very Good
Traveller Type: young couple
  : Clean room, comfy bed, shower was great.
  : My NON smoking room totally smelled like cigarettes. And the free coffee was horrible.

Very Poor
Traveller Type: young couple
  : I LIKED THE KITCHEN THE BIG FRIDGE AND I DID MEET NEW PEOPLE SO I DID LIKE THE FACT I MADE NEW FRIENDS. I MEAN IT WAS CLOSE TO STORES SO EVERYTHING WAS PRETTY MUCH ON HAND SO THE KITCHEN, MAKING FRIENDS, AND STORES.
  : THE EMPLOYEES WAS NASTY AND RUDE I WAS EVICTED FOR NOTHING AN WHEN I WHY IT WAS SO MANY THINGS THEY WAS MAKING UP I WAS LIKE CONFUSED I MEAN YES I WAS LATE BUT I WAS ALWAYS LATE FROM DAY 1. THE EMPLOYEES ARE VERY NASTY AN RUDE LIKE LIZZIE WAS THE MAIN 1 I FELT LIKE IT WAS A RACE THING BECAUSE I HAD A ALTERCATION WITH SOMEONE THEN I WAS EVICTED AN THAT WAS WRONG. AND RONNIKA WAS VERY RUDE ALSO IT WAS JUST RACES AN I GOT EVICTED.