Firhall Highland B&B

Wonderful
Traveller Type: young couple

Very Poor
Traveller Type: group
  : N/A.
  : We were scheduled to stay at this B&B after arriving into Edinburgh Our flight and luggage arrived late. As a courtesy, we called ahead to let James & Stuart know that we would be arriving around 8 pm. To our complete shock, we told by James (or Stuart ) that they would not allow us check in since we would be arriving past 7 pm. We were told that one individual was a flight attendant and had been dropped off at the airport that morning and the other individual had a class to teach starting that 7 pm and could not check us in. When we asked if we could be checked in after the class, we were told absolutely not. Whichever individual we spoke with was absolutely rude and unhelpful. We asked for them to provide alternative accommodation recommendations and it was a struggle to get this information. The conversation quickly deteriorated with the individual being extremely rude to the point that I ended the conversation. It's clear that James/Stuart are not in the business or running a B&B for the right reasons and aren't adequately staffed to run it properly. Things happen that are beyond to control of clients but you do what you can to accommodate your clients. That's called basic client/customer service. Clearly this in not the case for James/Stuart, as they are more concerned that they not be inconvenienced rather then providing good customer service. During or visit Scotland, everyone we interacted with were extremely friendly and helpful. James/Stuart, were the extreme opposite of what we encountered elsewhere. They are extremely rude and unhelpful. I would highly recommend staying elsewhere.

Wonderful
Traveller Type: young couple

Very Poor
Traveller Type: family with young children
  : Nothing
  : The owner/staff. What is described by others regarding James and Stuart being the exact opposite of good hosts is spot on. In our case, James actually said that if we were in America "we would be dead by now." While threatening me and my family with bodily harm, he tried to justify his outrageous and despicable conduct and prove that he was not an absolutely awful person by claiming that he did some charitable work (with animals I believe) as if that penance somehow absolved him from all of his obvious sins. In over 40 years of world travel, I have never experienced anything as stunningly horrible as James and Firhall Highland B&B. One of the local hotels at which we did not stay but who could not have been nicer and more accommodating told us that James and Stuart are notoriously bad hosts, as you will see if you look carefully at all of the reviews. My advice: Beware Firhall Highland B&B. If you care about your family and do not want to be ripped off, you should book elsewhere.