Sunny Pines (13/019)

Good
Traveller Type: family with young children
  : The entire house was very private. Beautiful scene. The house has utensils to use. And they provided soap and towels.
  : One of the beds in the lower level was not comfortable. Frame was woblely. Upper stairs bed is not as big as described. Lower level bed is smaller than a queen size. Had a hard time sleeping because it was not comfortable.

Poor
Traveller Type: family with young children
  : The location is close to Yosemite.
  : We arrived at 7.30 pm. The temperature in the house was set at 83 degrees. It was hot, stuffy and smelled really bad inside. We found out the trash can in the kitchen was overflowing. The cleaning staff didn’t take out the trash. There were hairs on the towels. We booked the house for a party of 5 adults and one infant. They only gave us 4 towels. No kitchen towel. One roll of toilet paper for a three bathroom house. No shampoo or conditioner, no trash bags, no soap bars even though the booking specified that those items are included. If you use a wet paper towel to wipe the floor it came up black. We contacted the host to get new sheets and towels and stuff and did not get our stuff until 10 pm.

Very Good
Traveller Type: family with young children
  : Really spacious accommodation. Fantastic setting- swimming in the lake was a real bonus. Teenagers loved being able to play table tennis. Staff at golf club were very helpful when we spoke to them and playing a round on such a lovely course was great.
  : Although property was generally clean and tidy the carpets throughout the house needed a really good ‘going over’. Not sure whether this was just us coming at end of summer season. Parking on driveway was a bit tricky- wouldn’t be wanting to do it in the winter!!

Fair
Traveller Type: family with young children
  : Room layout was nice. Ping pong table. Movies
  : Property was looks nice from out side. But all the bathroom Towels were very wet and was inconvenient to washing towels and drying late at night. Also floor and rugs weren’t clean. Should have disposable slippers or could let us know we needed to bring slippers. But my major issue was Poor customer service system and no response email for my questions. Especially wild fire was around the area and concerned about COVID-19 for my kids. It wasn’t trustworthy property management company. It was so disappointed prior to the vacation. Because we felt property management don’t care but only money. Because they sent me email was only about no refund for my type of reservation.

Fair
Traveller Type: family with young children
  : The location and the size of the house
  : Loose boards that needed to be replaced on the very high deck, cabinets filled with leftover food, blankets in piles in the closet with no way of knowing if they were clean, really dirty carpeting.

Good
Traveller Type: family with young children
  : We liked all of the space in the home. Everyone had there own bedroom and it was nice to have 3 bathrooms. We didn’t use the pool or go to the lake, but both looked nice.
  : The house was a little dated, but still nice.

Exceptional
Traveller Type: group
  : You have to go around the property to locate the lock box. $31 for parking fees was not mentioned when booking. I think it should be free. it was surprise to us.
  : Paing fees $31 which was not mentioned when booking. It is surprise. Also, A/C thermostat was not user friendly to set thetemp. The pre programed A/C setting will default no matter what temp you set.

Very Good
Traveller Type: young couple
  : Beautiful setting with lots of wild life.
  : Parking very difficult for SUV... unable to park up by house and had to park by road . Very hard to get luggage up to house. Also, was charged $40 by HOA when we arrived which I was not aware notified of until day of checkin and that email stated $35 but was charged $40.... would not stay again for only two nights as this charge is way out of line and wouldn't have booked it had I known this ahead of time. House is very dated and needs some work however was clean.

Very Good
Traveller Type: family with young children

Very Good
Traveller Type: family with young children
  : The location is beautiful but the service is bad over there everything else is good there’s good food near the town.
  : The key was very hard to get out, there was bad service.