Hotel Süderelbe

Very Good
Traveller Type: Business Traveler

Wonderful
Traveller Type: Business Traveler

Very Good
Traveller Type: Solo Traveler
  : Very good value. Easy to find. Clean, good breakfast, staff helpful and friendly.

Disappointing
Traveller Type: Solo Traveler
  : Check-in was smooth, the room was clean and facilities were nice. Location was far out (I wanted this) but calm and quiet.
  : Everything was great until the day before I was meant to check out. I got a call while I was out in the city and the person on the phone told me I'd been relocated from the double room which I booked to a single room. Like this wasn't bad enough, they also wanted me to return to the hotel to give them the key to the room because they had booked it for new occupants who were checking in soon. I refused to leave the city and travel ~40 minutes back to the hotel to hand them keys. The person on the phone called back and admitted I had indeed booked a double room but "someone" had overbooked and there was nothing they could do, they apologised and pleaded that I join them for breakfast the next morning. I also didn't need to return to the hotel because they found a spare key but my personal belongings had been moved from the room I rightly booked to a smaller one while I was NOT there. They left the key to the single room in a lock box in front of the hotel and sms'ed the code. While checking out the next day, I met the person I spoke with on the phone. They apologised again, and offered to make me breakfast (it was past the regular breakfast time) which I refused, then they offered me 10 euros which they said was the difference for the double room I didn't get to sleep in, which I also refused. I just wanted to get out of the place at this point. So while the person I spoke to did try to make things somewhat better, it's unfortunate that the guarantee of a basic expectation of privacy and responsibility wasn't met during my stay.

Very Good
Traveller Type: Solo Traveler
  : The hotel does not actually look like an hotel, but rather a block of flats. The outside appearance is perhaps not too inviting. However, the whole facility was spotless clean and perfectly suitable. No frills, but everything I needed was there. The bed was good and the room very spacious. I arrived 2 hours after the expected check-in time (delayed train) and the reception was closed. This was solved in 2 minutes, as the person on the phone gave me the code to open the drawer with my key. Quick and simple. I left early and did not eat the breakfast. The location is a bit outside the center, but you are only 15 minutes by S.bahn from the center. Totally OK.

Very Good
Traveller Type: Solo Traveler
  : Peaceful area, super close to the metro/train station and lovely that tiny neighbourhood with the restaurants, very picturesque!.
  : It's a bit far from the city centre but transport is fine to connect.