Novum Hotel City Apart Hamburg

Pleasant
Traveller Type: solo traveller

Very Poor
Traveller Type: young couple
  : The room itself was OK
  : 5 steep stairs without an elevator. There is no hint of this on Acora's website on Booking.com and the receptionist at Hotel Graf Moltke - where we had to fetch the key - did not warn us of this. So when we entered the annex with the apartment we found an elevator shaft with doors, but no elevator inside. I thus had to go back to the reception. Acora promies a reception opened 24/7 with multilingual staff, but the receptionist spoke no English and only poor German (as did the other 3 staff of the reception I contacted at and after our stay). After some time we could make the receptionist understand our problem an he promised to send someone to help us carry the luggage up the stairs. However, we had to wait another 20 minutes untill the help arrived. He spoke neither English nor German, but luckily I though of checking again with the receptionist if we would also get help to carry the luggage downstairs the next morning. After another difficult cominication it turned out that such help was impossible. We thus had to in a hurry select all the things - medication and others - we needed during the night and repack in a big bag that I would be able to carry down myself. Only after that was it possible for us - with help to carry upstairs - to reach our rentred room. In all with more than an hours delay so we got there around 23 at night and had to get up extra extra early to again pack our suitcases left behind the reception of Hotel Graf Moltke. And we had an uncomfrotable stay in the room, as we had still forgotten some thiings we wanted, though not essential enough for me to get down to the reception again at midnight. In the hurried repacking in the morning of 17/4 I also forgot a fleece jacket. My own fault but I would not have lost it, if Acora had provided the necessary elevator.In all Acora's presentation on booking.com is a fraud. I thefeore want Acora to refund me 50 Euros, with a responsibility for Booking.com to help me to get the...

Very Good
Traveller Type: group
  : Perfect for friends in group. Comfortable bed and Kitchen with& full Cleanliness and Hygenic.
  : Parking problem. We didn't find any parking area near Hotel. We had to walk from Hotel to our Car parking area.

Wonderful
Traveller Type: solo traveller

Pleasant
Traveller Type: family with young children
  : The room was ok.
  : At arrival people were doing hard core drugs in the stairs. They were "kain" to let us through, but it was definitely shocking and uncomfortable.