Hilton Garden Inn Waikiki Beach

Very Poor
Traveller Type: family with young children
  : Our first night we went to turn down the couch bed. Once we pulled it out, there was a bug inside the bed. We called the staff downstairs and spoke with the manager Andria. When I spoke with her, she said that she was going to comp for the first night. When we went to check out the person at the front desk, I don’t remember his name was insinuating that we were lying because there was no notes left in the computer. No notes left about any of this Andria then called the next day saying that she was off for two days and that she did not leave a internal notes, but she had her own personal note which I feel that she was lying because now the man said that there was no notes, but all of a sudden she has notes you guys dropped the ball because we were not given what we were promised and then we asked to change rooms and They said that there was no space available so now instead of being able to sleep on the sofa bed we were sleeping on the floor, we were not giving any other accommodations. Nobody ever reached out to contact us to see what else can be done. This is not how to run a business you need to train your managers about, leaving notes and sharing details with the next manager on on duty.

Very Good
Traveller Type: review category business travellers
  : Great place
  : Na.

Very Good
Traveller Type: family with young children

Good
Traveller Type: young couple
  : .Location - amazing place
  : .The whole process was confused. First we have breakfast, se we don't, and after all, the hotel manager solve this issue. My impression is that the Booking didn't work properly.

Very Good
Traveller Type: family with young children
  : Excellent location in downtown Waikiki for a very affordable rate. The hotel is directly across the street from the large open air international mall. We also loved the Mediterranean restaurant in the hotel. It was exceptional!
  : The room needed more storage space for clothes and better sound proofing. We ended up on the fourth floor directly above the swimming pool. This hotel has lots of school groups come through because of the price. The pool area was very loud until late at night both evenings with teenagers. We could also hear kids running through the halls.

Good
Traveller Type: family with young children

Very Good
Traveller Type: solo traveller
  : Didn’t have breakfast. Started day with lunch.
  : Parking sometimes difficult. Didn’t use valet. Mostly street parked.

Pleasant
Traveller Type: review category business travellers

Wonderful
Traveller Type: family with young children
  : The location is super!
  : The suit room was a little smaller than I had expected but understandable considering the location.

Poor
Traveller Type: young couple