21c Museum Hotel Kansas City

Fair
Traveller Type: family with young children

Wonderful
Traveller Type: family with young children
  : The Art gallery. The Malin + goetz products. The art deco, the history of the building. Loved moving the penguins around.
  : For an upmarket hotel you need to check everything is in working order prior to a check in. No body wash in room, remote didn’t work.

Poor
Traveller Type: family with young children
  : Comfortable bed
  : It’s not worth the price you pay.

Poor
Traveller Type: young couple
  : It’s was just a regular crappy hotel with an art gallery. One of the receptionists was nice and helped us find parking.
  : The room was smelly and the bathroom smellier. There was open pluming in the sink so I think that is where the stench was coming from. The phone in the room didn’t work. The bathroom was dirty, there seemed to be dried blood on the sink in bathroom and there was trash underneath the sink (deodorant and some tissues). Generally not nice room.

Very Poor
Traveller Type: review category business travellers

Wonderful
Traveller Type: young couple

Fair
Traveller Type: young couple
  : The location is prime and the staff is always great. Super friendly folks who are always ready to help or answer any questions. They are a huge reason why I love the museum hotel. The hotel was celebrating Pride and even had a drag show which I appreciated and loved.
  : I’ve stayed many times, both for work and leisure. This time I noticed some issues that should be addressed. The air conditioning leaves a lot to be desired. We specifically checked in to leave our luggage and get the room cooled down for our return. It was 80 degrees in the room at that time. When we returned it was 77. We were so hot the first night we sweat through our clothes and couldn’t use blankets. We did call the front desk and they claimed the air conditioning is “motion activated.” I don’t really know what to even say to that. The bathroom specifically had a horrible smell, especially when the water in the sink would run, but you could smell it all the time. There wasn’t a great odor in the room itself either. The area behind the coffee station (on the floor) was filthy. Those are difficult areas to clean but I would want to know these things if I were managing the property. Valet parking of $39 per day is excessive but I’ll admit I’m thrifty. I didn’t use it. Probably would have if it was reasonable.

Wonderful
Traveller Type: review category business travellers
  : Very unique property, loved the artwork displayed. My room was very comfortable and specious and staff was friendly and helpful. Highly recommended!

Wonderful
Traveller Type: young couple
  : The museum on the 1st & 2nd floors was fun to walk around and have a cocktail. The restaurant was top notch. Best breakfast I have had in a long time. Awesome to see and hear about all the history of the property. Staff was great
  : Nothing

Wonderful
Traveller Type: solo traveller