Holiday Inn Express Hotel & Suites Kansas City Sports Complex an IHG Hotel

Poor
Traveller Type: Family with Young Children
  : We chose the hotel because it promoted an indoor pool. Our child was looking forward to it. On arrival staff stated the pool had been closed for some time and would be for the foreseeable future. No website update, no communication, very disappointing.

Disappointing
Traveller Type: family with young children
  : The pool had no heat, so the kids couldn't even swim. The room wasn't cleaned daily and we had a very difficult time getting linens for the additional children. The murphy bed couch was unusable because the mattress was so old and flat. My son ended up just sleeping on the couch without folding it out. The bathroom smelled like urine and we were barely given enough towels for each person each day. The bathroom sink did not have hot water either.

Good
Traveller Type: family with young children

Fair
Traveller Type: review category business travellers
  : The room was fine; clean, relatively comfortable bed. Generally the staff were all nice except one lady at registration. It’s the only hotel available in the area so if you need to stay in the area then the location is good I guess.
  : The hotel is looking pretty ghetto. The common areas are really banged up, stained carpets, etc. The room was ok, but for how rough the hotel is these days, it’s quite overpriced. It’s not in the best area, so I guess it’s likely to get more rundown, but we were a bit surprised at the condition of the hotel. The staff were all nice except one receptionist who was kinda rude. I thought we had reserved two beds vs a king, so we went back to registration and requested a different room. She responded that was just a preference, not what we reserved, and they didn’t have two beds available for us. She was kinda rude about it and her coworker seemed embarrassed by her rudeness.

Fair
Traveller Type: family with young children

Disappointing
Traveller Type: family with young children
  : The staff here was excellent, particularly Carla at the front desk. The location was fairly near some restaurants and shopping. The room was spacious. Check-in was fast and easy. Breakfast was ok, typical Holiday Inn Express.
  : This is the most run down hotel I have stayed in for a long time. The rugs were filthy. The paint was dirty. Wallpaper was ripped and dirty. There was a huge water stain leak in my bathroom. There was mold all around the bathtub. Laundry facilities were inadequate with just one machine. Kids running up and down the hallways at night topped off a very poor stay.

Very Poor
Traveller Type: family with young children
  : The staff was accommodating when asked for a different room.
  : Rooms were not cleaned. Wiped something off of the entry door frame with a baby wipe, the shower head was filthy. The second room was better but still had some kind of food crumbs on the floor. As if it wasn't vacuumed properly. Having to prepay $20 for damages done when I checked in considering the state of the room was ridiculous.

Wonderful
Traveller Type: Traveling as Couple
  : The location was good and central to where we wanted to shop during our weekend in Kansas City.
  : A few repairs are needed. The stopper in the sink needs to be replaced.

Disappointing
Traveller Type: Family with Young Children
  : The staff was nice.
  : Pool broken, pull out bed broken and disgusting, homeless and trash everywhere around the location, not as it seems in pictures.

Very Poor
Traveller Type: Traveling as Couple
  : The checkin front desk clerk
  : The hotel didnt have hot water and the breakfast was not fully cooked and rushed the room was dirty leading to multiple room changes. Very sketchy and deserted area.