Town House Lodge

Wonderful
Traveller Type: review category business travellers

Good
Traveller Type: family with young children
  : Our room was nice. It was spacious and well equipped.
  : There was a lot of confusion at check-in. We did not receive the email that we were supposed to with our room number and key code. So, I went to the office when we arrived, but the only staff member there did not speak good English. She had to text someone to get help, and then we ended up attempting to get into the wrong room because there were room numbers on the doors and room numbers next to the doors, and we didn't know which was the correct one. The staff member came to help us and she opened the door to an occupied room. We finally got into our correct room, but this did not go as smoothly as it should have. I also later received an email stating that I was being billed, but I had already paid for my room. The email referred to a credit card that is not mine, so I'm assuming it was sent to me in error, but this only compounded my less than stellar experience with the management thus far. It would be great to add more hooks or towel racks in the bathroom. We were disappointed that the pool was not open and did not appear to have been cleaned in preparation for opening, despite the fact that it was mid-June.