SACO Covent Garden - Arne Street

Very Good
Traveller Type: Business Traveler
  : Stylish apartment with a lot of space
  : The double bed was too small for two persons. The apartment could have a sofa bed. Customer service was not 24/7. The website could be a bit more clearer.

Very Good
Traveller Type: Traveling as Couple
  : Perfect location, comfortable and stylish appartment, well equipped. Company responded very promptly to problems and maintenance staff who attended were friendly and helpful
  : Sitting room window was stuck wide open when we arrived - appt v cold. We couldn't move it so had to call company. Also the heating was set to not go above 17 degrees which we found cold - there weren't any instructions on how to adjust heating and after trying several times we again had to call the company. The bathroom towel rail also didn't work and the bathroom was very cold. The maintenance person resolved this but the following morning the towel rail was again not working. Suggest that the cleaning staff report any problems they encounter so that problems can be resolved before visitors arrive.

Good
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Family with Young Children
  : loved everything except the construction work outside
  : construction work outside

Very Good
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Traveling as Couple
  : proximity
  : Construction across the street (we were told prior but I think the room rate could have been adjusted). Also, there was an occasional rancid toilet/sewer smell and we had to open the windows to clear.

Poor
Traveller Type: Business Traveler
  : Nice apartment, good location
  : Cove *really* need to sort out their unmanned check-in protocols. I did not receive an email with the safe codes as promised via email at all It was only after a 10-min phonecall with the Head Office line, who then suggested a different number to call, that I was given the codes. This, by the way, was on the day of entry. When I got to the property, there was another couple who hasn't been given the codes to the safe to access their keys, and even after I gave them the safe code, they found that their keys were not in the safe along with the others. I had to give them the number to call for help because there is no-one anywhere near the property to help. This lack of preparation and advanced information about entry codes at this unmanned apartment adds an unwelcome anxiety about how, and if, you can check in. I really would have expected a code the day before at the latest, and I shouldn't have had to phone around various numbers to get a code on the day of arrival, because getting on a flight & tubes in an unknown city is stressful enough. After online check-in the day before, there is a section in the Booking.com confirmation page which covers entry information, but the only information Cove have included is that "a code is required". Why not put the code in that section so your customers have it in advance?For this reason, I don't think I would book a Cove apartment again, which is a shame, because the apartment itself was quite nice. But the stress of sitting on a flight still not knowing the main door code & the key safe code isn't worth it.

Wonderful
Traveller Type: Traveling as Couple
  : Amazing location felt like a local!!
  : There was a weird smell coming from the shower. We had to put a towel over the drain. It seemed to come and go.

Very Good
Traveller Type: Family with Young Children
  : The layout was great and worked perfectly for us. There was A TON of storage which was really helpful and appreciated. The location was excellent (minus the construction going on outside - but that cant be helped). the design of the apartment was very nice.
  : It needs a little bit of upkeep and TLC. Overall it was very nice but there was a broken coat rack threatening to fall over at any time, a couple areas of peeling paint, a couple broken bits here and there, etc. that stood out in an otherwise really nice and clean space. Also the lights in the cabinets above the TV in the main room never turn off: their switches are installed too far in and never make contact with the closed doors. The washer/dryer never got clothes especially dry (though that may have been user error on our part).But these are nitpicks. Overall we were extremely happy with the apartment and would gladly stay there again.

Very Good
Traveller Type: Family with Young Children
  : The size of the bed
  : Very noisy as it close to few pubs