The Devonshire

Pleasant
Traveller Type: group
  : The hotel was in walking distance to the tube/subway. There were plenty of restaurants and shops near by. The room was sufficient for three people to stay. Bathroom was small but clean.
  : The hotel staff were very unpleasant - they did not explain anything. Our room was in the basement with a view of an alley way - awful! The room was rather dusty, as if it had not be used in a while. The second bed was an uncomfortable fold away bed, although I sent a message requesting a "real" bed prior to our stay. The hallways were very narrow and we were at the every end with additional small steps down as you proceed down the hallway -- not very convenient with luggage. We weren't informed we had to "pre-book" for breakfast and it was 2 pound more expensive if you did not pre-book. Not a great value. Did not met our expectations.

Good
Traveller Type: with friends
  : Well located. Cosy room.
  : Not very clean. There was a used face mask between the desk and the wall (making it obvious the desk was not moved when cleaning the room ). I asked for extra pillows and they were left on the floor in the external corridor in front of the door of the room.The main bed is a foldable bed and is not very comfortable.

Poor
Traveller Type: review category business travellers
  : Quick check in process
  : I booked to stay in the Devonshire, but at 7pm after a full day of travelling I was informed by email that they’d moved my booking to their sister hotel, the park grand hotel Hyde park. Which was a much lower quality hotel than what the Devonshire seems from its pictures. Not only that, the hotel that I’d paid £168 for, had transferred me to a hotel where the room I stayed was £121 on booking.com. A difference I would’ve thought the hotels would’ve refunded due to them needing to change my booking. However there was nothing. I hadn’t arrived until 10:30pm after a day of travelling so making other arrangements weren’t possible.

Very Good
Traveller Type: young couple

Disappointing
Traveller Type: young couple
  : The location was ideal to either walk or catch the tube.
  : The room is extremely small and not setup well to maximize the space provided. The Wi-Fi is terrible and comes from the hotel across the street so the signal is extremely weak. They do a quick clean daily but I thought it was wasteful to dispose of toiletries just opened and replace with a brand new ones, without the toiletries being emptied.

Pleasant
Traveller Type: young couple
  : The staff was very nice an the rooms was very clean
  : I didn't like that my room was by the main door so everytime someone walked through the door they would slam the door rattling my whole room,someone needs to fix that door were it can't be slammed or put a sign on it

Poor
Traveller Type: young couple
  : The room was very clean and well maintained
  : We received a much smaller room in comparison to the pictures posted. When we complained, we were told that we would receive a free upgrade for the next day. In the next day we left the hotel room and the staff entered our room to move our luggage (although this was not mentioned that will happen when they told us about the upgrade) they took a picture of our luggage that was unpacked and therefore we cannot be moved anymore. The staff also mentioned that they tried to contact us by phone call but we never received a call or email. After returning to the hotel later in the evening they refused to give us the upgrade for the reason stated above and offered us breakfast in exchange.Beware of the deluxe double room as they show a way bigger room as the one that you will receive and staff will promise upgrades that they will not offer.