Holiday Inn Express - Bordeaux - Lormont an IHG Hotel

Wonderful
Traveller Type: family with young children
  : Room and bed size
  : A bit dificult to find

Very Good
Traveller Type: young couple

Very Good
Traveller Type: young couple
  : Ideal stopping off point when traversing France. Also dog friendly. Just off the Rocade and easy to access. Room reasonable size. Parking in the property and within easy walking distance to good restaurant.
  : Not up to usual Holiday Inn expectations and we have stayed in many. Cleanliness below expectations, especially bathroom.

Wonderful
Traveller Type: group

Poor
Traveller Type: family with young children
  : Although the property is not located in a nice area, it does have an okay breakfast and a smart tv. I would not stay again.
  : The lady at Reception, Charlene, was incredibly rude and if I hadn’t prepaid my room via booking.com there was no way I would have stayed at this property. I also stood back and watched as she dealt with other customers and her rudeness was appalling. Originally when we arrived, we hadn’t booked our room yet as we wanted to see if the property had secure parking. When we went in (no booking) she offered us rooms at a much higher rate. As soon as I told her I could book it from the app for cheaper, she got extremely annoyed and stormed off shouting just do whatever you want. Upon returning, she said you must pay a 100 euro confirmation which we will return once we confirm we didn’t smoke in the room. We told her we don’t smoke anyway and she continued well we’ll see about that. Additionally, we paid €70 for the room. Why is the deposit higher than the cost of the room itself. This is on principal and not on money. She did not seem in any way trustworthy and continue to accuse of wanting to smoke in the room pr to take the hotels amenities (towels or whatever else). She then said to us (and to many others) I don’t care if you booked, if you want you can leave.