The Moment Hotel

Good
Traveller Type: young couple
  : The room was spacious and had everything you needed. The location of the hotel was excellent! I was particularly impressed with the housekeeping staff. The room was cleaned everyday without having to request the service 24 hours in advance. No matter what time we came up to our room, it was cleaned. One morning after breakfast we came back around 9:30am and it was already done! Kudos to that team! Also, though the rooftop is closed for service, you can still go up there. We brought snacks and drinks up there every afternoon for happy hour and it was lovely.
  : Overall, the front desk folks did not seem super keen to welcome or speak with us; some worse than others. When we arrived a bit early, we popped in to ask a few questions. The lady at the front did not welcome or greet us in any way and barely looked up from her computer. It was like we were annoying her. It was off-putting to say the least. When we came back at check-in time, we spoke with a gentlemen, who seemed slightly more keen to speak with guests, but still not the treatment I am used to. Also, when we booked, we were asked if we were celebrating a special occasion, and I indicated that we were. Normally, I wouldn't expect anything, but since they asked, I thought maybe chocolates on the pillow or something - but nothing. Weird that they asked for no reason. Finally, parking is impossible so you have no real choice than to pay $35 per day in their small lot. So be prepared for that.

Wonderful
Traveller Type: family with young children

Very Good
Traveller Type: young couple
  : The shower was great.
  : No extra chair in the room and could have used a chair in shower.

Good
Traveller Type: young couple
  : Rooms were modern and clean and had a nice rooftop terrace. Location is good between Hollywood and West Hollywood. Free cold water, tea/coffee is provided in reception
  : Staff were not friendly and struggled to even acknowledge you when you walked into reception. We were initially given room 102 which is located very close to reception and were kept up most of our first night by noise from reception, we changed rooms the next day.