Extended Stay America Suites - Nashville - Airport

Very Poor
Traveller Type: Traveling as Couple
  : I left my necklace in the room by accident and when I made several attempts to get it back but was unsuccessful

Poor
Traveller Type: Family with Young Children
  : There was nothing to like.
  : The room numbers are so small they cannot be read from your car in the parking lot, so one of us had to get out of the car and walk closer to find the room.The room smelled like a gas station bathroom - cheap cleaning supplies and urine cakes. One corner by the bed smelled like actual urine. The floor was streaked and sticky and when we took a wet wipe to it, it came up black. The countertops in the kitchen and bathroom had cigarette stains. The washcloth bar in the shower was broken in half. The floor molding behind the toilet was peeling off the wall. There were dark stains splashed on the wall under the sink.The bathroom door was cracked where the hinges attach and the hinges on the top and bottom were coming loose. We had to pick the door up in order to close it.There were no cups, dishes, silverware, or cookware. According to the Extended Stay America ad on the TV load screen, those items were available for free at the front desk. According to the key card holder, those items were available for a fee at the front desk. They were divided into two packages, one for dishes and one for cookware. The dish package included one bowl, one cup, and one set of silverware, so presumably, if you have two people in the room, you have to purchase two sets. They are only available during business hours, so if you check in late, you have to wait until the next day.There was no coffee or coffee maker in the room. There was one bar of soap and no other amenities like shampoo or lotion. There were no kitchen cleaning supplies. There were no kitchen dish cloths, hand towels, or pot holders. There were two towels, two washcloths, and a floor towel in the bathroom. The bed had three pillows.When we asked for an extra washcloth, towel, and pillow at the front desk, we were told there were no more pillows and were given an extra towel and floor towel.The mattress was lumpy and domed in the middle, so it sloped toward the sides.

Poor
Traveller Type: Solo Traveler

Poor
Traveller Type: Solo Traveler
  : Convenient location. Clean bed
  : Long Hairs and other uncleanliness in bathroom. No toiletries. Seemed like one pillow missing. Sticky stuff on table. Old furnishings. Hot water lasted only about 3 minutes in shower. Received message that they could give away my room if I arrived late.

Good
Traveller Type: Traveling as Couple
  : I liked the nice staff.
  : I disliked the fact that we were shown a different set up than what was present. The room was disgusting and the floors were sticky. I used a towel to clean up the stickiness and the towel was black by the time I finished. It was out of date and everything was dirty,

Very Poor
Traveller Type: Business Traveler
  : Nothing
  : They charged me over $200 for a pet fee when I never had a pet

Poor
Traveller Type:
  : People smoking pot sitting outside their doors and people hanging out in the parking lot and breezeway. Didn't feel safe at all!!

Very Poor
Traveller Type: Family with Young Children
  : Location
  : Needs complete remodel

Very Poor
Traveller Type: Traveling as Couple
  : Didn't get any

Very Good
Traveller Type: Family with Young Children