Best Western Premier Herald Square

Fair
Traveller Type: group
  : We rocked up late at night (after flight delays and notifying via booking.com that we were running late) and as we got to reception, guy behind the desk handed us a tiny piece of paper with "The Draper" and address on it and told us we'd been moved, that was it! We had to walk the block and half, which technically isn't that far but we'd been travelling all day, delayed long periods in airport. No explanation, nothing! Lucky for them, the Draper seemed MUCH nicer!
  : Communication would have helped as we had friends travelling the next morning and we had to let them know too ...

Very Good
Traveller Type: Traveling as Couple
  : Great location and really comfortable bed. Lovely decor and the staff were friendly and helpful. The thing was we were transferred to the Draper hotel so this review should be for the Draper.
  : We were transferred to the Draper and I would have liked to be informed of this before our arrival.

Very Poor
Traveller Type:
  : The location
  : They didnt let us stay even though I had confirmed the reservation less than 3 days before. The hotel looked closed when we arrived, we went in, the waiting area was taped off with yellow caution tape and there was a large table with military and other official personnel sitting at it with those wands they use at airports to scan you and all sorts of other stuff. We were told our room was occupied, the hotel was being decorated, the government had bought the hotel and they couldnt tell us anything as it was classified. It really felt like the beginning of some kind of movie where aliens have landed and theres a cover up going on. I wasnt happy of course after confirming the reservation, the reason being I had read that people were showing up and not being able to check in as we were (I still have the confirmation email) They said they didnt have my details to contact me (I would have preferred to know in advance), when I said I had an email from them I could show them they claimed it wasnt from them! They sent us by taxi to another Best Western on 30th - this hotel was fine but I wouldnt have chosen it due to its location Although on reflection goodness knows what was going on at the Herald Square hotel, so I am glad we didnt stay there.

Fair
Traveller Type:
  : See previous review, never got to stay, we got bumped to The Draper for some reason, never explained, just told walk there instead!
  : Se above

Fair
Traveller Type:
  : We rocked up late at night (after flight delays and notifying via booking.com that we were running late) and as we got to reception, guy behind the desk handed us a tiny piece of paper with "The Draper" and address on it and told us we'd been moved, that was it! We had to walk the block and half, which technically isn't that far but we'd been travelling all day, delayed long periods in airport. No explanation, nothing! Lucky for them, the Draper seemed MUCH nicer!
  : Communication would have helped as we had friends travelling the next morning and we had to let them know too ...

Very Poor
Traveller Type: family with young children
  : Without notice our reservation was cancelled by the hotel on arrival.
  : Without notice our reservation was cancelled by the hotel on arrival.

Very Poor
Traveller Type: Family with Young Children
  : Once we got to the hotel we were told that our booking was moved to a different hotel.

Very Poor
Traveller Type: family with young children
  : Once we got to the hotel we were told that our booking was moved to a different hotel.

Very Good
Traveller Type: young couple
  : Great location and really comfortable bed. Lovely decor and the staff were friendly and helpful. The thing was we were transferred to the Draper hotel so this review should be for the Draper.
  : We were transferred to the Draper and I would have liked to be informed of this before our arrival.

Very Poor
Traveller Type: Family with Young Children
  : Without notice our reservation was cancelled by the hotel on arrival.
  : Without notice our reservation was cancelled by the hotel on arrival.